Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michael Acosta

Fort Lauderdale ,FL

Summary

Dynamic professional with a proven track record, excelling in customer service and critical thinking. Expert in transforming high-stress situations into positive customer experiences, enhancing loyalty. Demonstrated success in team development and leveraging Microsoft Excel for data-driven decision-making. Achieved significant project milestones with Sunshine Community Solutions, ensuring timely and quality outcomes.

Also am a Licensed Health Agent 215

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Sunshine Fleet
01.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Lead Sales Agent

SYNERGY Marketingg
11.2018 - Current
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by implementing effective sales strategies and building strong client relationships.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Conducted thorough market research to identify new business opportunities and expand the company''s reach.

Project Manager

Sunshine Community Solutions
01.2018 - 01.2025
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Education

Associates -

Miami Dade
Miami, AZ

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Team development

Certification

Health insurance license

Timeline

Customer Service Representative

Sunshine Fleet
01.2022 - Current

Lead Sales Agent

SYNERGY Marketingg
11.2018 - Current

Project Manager

Sunshine Community Solutions
01.2018 - 01.2025

Associates -

Miami Dade

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Michael Acosta