MICHAEL ACULANA
LA PUENTE,CA
Summary
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Field Service Technician
Volta Charging
SoCal, United States
12.2019 - 12.2025
- Oversaw operations of electric vehicle charging and media stations in Southern California. Coordinated support for technicians nationwide to enhance service efficiency. Led troubleshooting efforts for network connectivity, including router and media player updates. Managed technical issues related to Level 2 and Level 3 charging stations. Provided expert assistance to drivers facing charging complications. Conducted thorough inspections of electrical wiring to ensure compliance with safety standards. Developed training programs for contractors on charger retrofitting. Executed field commissioning for new installations. Initiated new media campaigns to boost engagement.
- Installed and maintained electric vehicle charging stations, ensuring optimal functionality.
- Diagnosed technical issues in charging equipment and performed necessary repairs.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Trained junior technicians on best practices for equipment maintenance and safety protocols.
- Developed troubleshooting guides to streamline resolution of common technical problems.
Network Operation Center Technician
JCDecaux
Los Angeles
01.2018 - 01.2019
- Monitor Digital Signage through out Los Angeles Airport, rendered and schedule Media campaign. Media quality check. Perform daily back-up into AWS cloud server. Monitor servers in data center.
Imaging Technician
Konica Minolta Business Solution
Orange County
01.2013 - 01.2018
- Troubleshoot and perform preventive maintenance, install copier for printing and scanning to Email, SMB and Ftp, network support, update to latest firmware and driver, Customer phone support. Maintains tool kit, supplies, and accurate inventory for assigned territory. Must maintain the minimum call per day average. Maintains effective relationships with customer and fellow employees. Provides sales support as required (i.e. advising sales on problems as accounts, service leads).
- Conducted routine maintenance and troubleshooting on imaging devices to ensure optimal performance.
- Implemented process improvements that reduced downtime and increased service reliability.
- Managed inventory of imaging supplies, ensuring availability for seamless operations.
Customer Engineer
Unisys
01.2009 - 01.2013
- Responsibilities that include, Installation, Preventive Maintenance, Break Fix and Repair of multi- vendor Systems for Hardware, Software, Operating Systems, Networking products, Hands and feet, Dell Enterprise Servers, Network Storage Appliances, Storage Area Networking and system configurations at customer sites. Front and back office support that includes Desktop support, computer images, wireless support, Access Point, NCR POS systems, printers, pin pad and symbol scanners. Called customer to set appointments and or communicate product solutions. Replaced defective components and test product to assure functionality is met to vendor and customers standards, RMA all faulty components to manufacturer.
Copier Technician
Oce Corporate Printing
03.2004 - 02.2012
- Planned and executed daily service schedule, Maintained parts and supplies inventory schedule, Maintained customer support, determined causes of software and hardware, Completes any required Preventive maintenance, Connect Copier to Network and Add User and assign user rights, Troubleshoot Network Connectivity
Education
Certificate - Computer Networking, Computer System Repair
Computer Education Institute
Los Angeles, CA10-2002
Skills
- Level 1, Level 2 and DC Fast chargers(DCFC)
- Testing, Diagnostics and Troubleshooting
- Network and Communications
- Installation and Construction Skills
- Certified BTC level 2 and level 3 charging stations
- Microsoft Certified Systems Expert (MCSE)
- A Certified Technician
- Attention to Detail, Customer Focus, Customer Facing and Customer phone support
- Prioritize and manage service calls and repairs
- Communication-Organizational Skills
- Mechanical Aptitude
- Technical support and Field repairs
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
Certification
- CompTIA A+ Certified
- Microsoft Certified System Engineer (MCSE)
- Osha 10
- Lockout/Tagout Certified
- NFPA 70E Certified.
Timeline
Field Service Technician
Volta Charging
12.2019 - 12.2025
Network Operation Center Technician
JCDecaux
01.2018 - 01.2019
Imaging Technician
Konica Minolta Business Solution
01.2013 - 01.2018
Customer Engineer
Unisys
01.2009 - 01.2013
Copier Technician
Oce Corporate Printing
03.2004 - 02.2012
Certificate - Computer Networking, Computer System Repair
Computer Education Institute