Michael Adam
Summary
Efficient IT supporter with strong background in providing exceptional customer service and support. Leveraged problem-solving skills and wide knowledge base to enhance service delivery and improve customer satisfaction.
Overview
6
6
years of professional experience
Work History
Associate Tech Service Specialist
LEGO Systems, Inc.
06.2022 - Current
- Led and assisted with developing end-user training programs to improve tech proficiency.
- Created an application for the company conference to enhance event engagement.
- Conducted incident analysis and reporting to optimize IT operations.
- Coordinated IT support and managed technical setups for company events, on and off-site.
- Working with vendors for hardware repairs and installations.
- Provided frontline end-user support for software, hardware, and network issues.
- Troubleshoot and diagnose physical hardware and basic network connectivity problems.
- Applied coding knowledge to support troubleshooting and process improvements.
IT Supporter
Pascoe Workforce Solutions
06.2019 - 06.2022
Position Overview: External Consultant contracted by The LEGO Group supporting Brand Retail IT
- Proficient troubleshooter with Windows AD, Windows 10 Enterprise, and other common software
- Competent knowledge of PXE boot and imaging of Dell PC's
- Excellent customer service skills handling IT related issues over the phone or via email
- UAT testing of new software and hardware
Education
Bachelor of Science (B.S.) - Information Technology
University of Massachusetts
06-2025
Associate in Science (A.S.) - Computer Science
Springfield Technical Community College
05.2021
Skills
- Stakeholder Management
- Third Party Service Coordination
- Programming Apps (C, Java, Javascript, Python, Power)
- UAT Testing
- Hardware Repair & Troubleshooting
- ServiceNow Report Creation & Analysis
- Developed and Led Training sessions
- Arista Network Troubleshooting
Awards
Eagle Scout
Timeline
Associate Tech Service Specialist
LEGO Systems, Inc.
06.2022 - Current
IT Supporter
Pascoe Workforce Solutions
06.2019 - 06.2022
Bachelor of Science (B.S.) - Information Technology
University of Massachusetts
Associate in Science (A.S.) - Computer Science
Springfield Technical Community College
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