MICHAEL ADAMS
Ponte Vedra,FL
Summary
Sr. VP of Operations with over 25 years of progressive leadership experience across various segments of the hospitality industry. Skilled in driving significant operational improvements, evidenced by a history of enhancing revenue growth, optimizing supply chain logistics, and spearheading innovative technology integrations to modernize and unify business operations. Committed to leveraging extensive expertise in business planning and human resources management to continue elevating organizational performance and guest satisfaction in future strategic roles.
Overview
17
17
years of professional experience
Work History
Sr. VP of Operations
Greenleaf Kitchen and Cocktails
02.2020 - Current
- Multi-Unit Leadership & Mentorship: Directly report to CEO, overseeing 9 locations including a 400-room hotel
- Lead a team of General Managers and department heads, ensuring alignment with company culture and operational goals
- Focus on developing high-performing teams, increasing employee engagement, and enhancing leadership capabilities across the organization
- Operational Excellence: Drove continuous improvements across all units, increasing operational efficiency by 12% while maintaining high-quality service standards
- Led the successful integration of a new app and platform, streamlining workflows and enhancing customer engagement
- Optimized supply chain logistics, reducing costs by 10% annually
- Financial Management: Managed a $25M regional budget, ensuring profitability by improving cost control systems, optimizing inventory management, and forecasting sales
- Collaborated with finance teams to set and track financial goals, resulting in [X]% increase in revenue
- Culture & Employee Engagement: Created and executed a comprehensive employee development program that resulted in a 20% increase in employee retention
- Championed a culture-first approach that fostered inclusivity, collaboration, and a high-performance environment across all locations
- Growth & Expansion: Led the successful opening of [X] new locations, ensuring smooth transitions and adherence to company standards
- Contributed to a 30% revenue increase by refining business strategies, market positioning, and operational scalability
- Guest Experience & Brand Positioning: Enhanced guest satisfaction through revamped service protocols and loyalty programs, driving a 20% improvement in customer retention
- Introduced innovative marketing strategies aligned with company vision and long-term goals
Director of Operations/Partner
Mendocino Farms
12.2011 - 09.2019
- Leadership & Team Development: Directed the operations of 6 restaurants with $25M in annual sales
- Led and mentored a team of managers, fostering an environment of accountability and growth
- Developed and implemented training programs that improved leadership skills and team cohesion
- Cost Control & Operational Efficiency: Implemented cost control systems that improved sanitation, reduced waste by 20%, and improved operational efficiency
- Optimized ordering systems, saving $X in supply chain costs annually
- Expansion & Scaling: Spearheaded the company’s expansion from 1 to 26 units, focusing on scalable operations, franchise development, and market growth
- Developed catering SOPs that elevated the company to the top 5 in Southern California
- Financial Oversight: Managed budgets and payroll, keeping operations within financial constraints
- Developed financial strategies that enhanced profitability and minimized operational costs
GM/Restaurateur
Chipotle Mexican Grill
05.2009 - 12.2011
- Strategic Planning & Execution: Led the development of operational, marketing, and business plans, driving $35M in annual regional revenue
- Managed daily operations and developed systems that improved staff productivity and customer satisfaction
- Vendor Management & Cost Control: Negotiated vendor pricing and implemented waste-reduction measures, contributing to a 10% reduction in operational costs
- Managed inventory and orders to ensure seamless product flow and minimal waste
- Guest Experience Enhancement: Designed a unique dining ambiance that enhanced customer loyalty and satisfaction, contributing to a 20% increase in repeat customers
Managing Partner/Investor
Casa Mexican Restaurant
09.2007 - 05.2009
- Established restaurant concept, designed layout, selected furniture, developed menu, achieving $5M annual revenue
- Coordinated daily operations, enhancing staff productivity and customer satisfaction
- Trained employees in customer service, resulting in improved guest experience and loyalty
- Negotiated vendor pricing, controlled costs, and implemented waste reduction measures
- Conceptualized and executed a unique dining ambiance enhancing customer loyalty
- Streamlined staff training, boosting service standards and overall productivity
- Enhanced team performance through regular feedback and performance appraisals
Education
Bachelor of Arts - Hospitality Administration And Management
The University of Tennessee
Knoxville, TNSkills
- Multi-unit management & leadership
- Operational efficiency & continuous improvement
- Financial management & budgeting
- Team leadership & employee development
- Culture-building & team engagement
- Guest experience optimization
- Culinary innovation & market trend analysis
- Business development & growth strategy
- Strategic planning & execution
- Recruitment, training, & talent retention
- Cost control & supply chain optimization
- Technology integration & systems improvement
Timeline
Sr. VP of Operations
Greenleaf Kitchen and Cocktails
02.2020 - Current
Director of Operations/Partner
Mendocino Farms
12.2011 - 09.2019
GM/Restaurateur
Chipotle Mexican Grill
05.2009 - 12.2011
Managing Partner/Investor
Casa Mexican Restaurant
09.2007 - 05.2009
Bachelor of Arts - Hospitality Administration And Management
The University of Tennessee
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