Hi, I’m
Michael Adams
Rockwall,TX
Summary
Organized Project Assistant with experience in supporting project teams in all phases of project lifecycle, including initiation, planning, execution and closure. Proven skills in project documentation, scheduling coordination and stakeholder communication. Possess strong problem-solving abilities and demonstrate initiative in resolving issues to keep projects on track. Showcased ability to manage multiple tasks simultaneously while maintaining high level of accuracy and attention to detail.
Overview
13
years of professional experience
Work History
Collins Aerospace
Engineering Project Assistant (EPA) -REMOTE
01.2019 - 08.2024
Job overview
- Supported engineering team by handling administrative tasks, enhancing team efficiency.
- Ensured accuracy and compliance by conducting and tracking peer reviews for drawings and customer document submittals.
- Accelerated onboarding process through effective training.
- Assisted Project Manager in preparing project plans, schedules, and budgets.
- Acted as point of contact between the Project Manager and other departments, teams within the organization regarding assigned tasks, projects.
- Provided administrative support to the project team including scheduling meetings, coordinating travel, ordering supplies.
- Developed processes and procedures to ensure efficient workflow of projects.
HBS SystemsRichardson, TX
Training & Support Specialist
10.2017 - 01.2019
Job overview
- Enhanced customer satisfaction rates through effective communication and problem-solving for clients in USA and Canada.
- Conducted in-depth training to boost user engagement with Point of Sale and Accounting software.
- Enhanced client relationships by traveling 25-50% annually for onsite trainings and personalized support.
- Assisted with the installation, configuration and maintenance of computer systems.
- Documented customer inquiries and resolutions in a ticketing system.
- Provided technical support to customers via phone and email.
- Answered user inquiries to resolve computer software or hardware operation problems.
State Farm
Training Specialist- Centralized Administrative Support
08.2015 - 10.2017
Job overview
- Implemented a 4-week rotating training program, reducing onboarding time.
- Streamlined departmental operations by managing event coordination, expenses, communications, and e-mail/calendar tasks.
- Organized meetings to improve team communication and effectiveness.
- Optimized daily calendars for executives, showcasing adaptability in prioritizing tasks under time constraints.
- Managed all aspects of catering needs for special events hosted by the organization.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Monitored incoming emails and responded accordingly in a timely manner.
- Developed effective filing systems for easy retrieval of information when needed.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Managed and tracked expenses to meet company budget requirements.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
AutoZonePlano, TX
Part Sales Manager
04.2014 - 08.2015
Job overview
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Southwest PublishingTopeka, KS
Accounts Payable/Receivable
06.2011 - 04.2014
Job overview
- Managed accounts payable, receivable processes, ensuring timely payments from vendors, clients.
- Identified potential issues with customers' accounts and proactively developed solutions to mitigate risks.
- Assisted in the preparation of financial statements and analysis of accounts.
- Assisted with month-end closing activities related to accounts payable.
Education
Allen Community College
Associates of Science from Accounting, Management
01.2014
University Overview
- Classes offered toward Associates of Science with emphasis in business.
- Proficient in typing, organization, ability to multitask and prioritize job in the most efficient and accurate way.
- Microsoft office: Excel, Word, Publisher, Power Point and Outlook as well as web design.
Skills
- Microsoft Office: Excel, Word, Publisher, PowerPoint, and Outlook
- Training and development
- Data entry
- Inventory management
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Presentation development
- Spreadsheet development
- Deliverables coordination
- Scheduling and calendar management
- Travel coordination
- Event planning
- Task prioritization
- Transcription and dictation
References
References available upon request.
Timeline
Engineering Project Assistant (EPA) -REMOTE
Collins Aerospace
01.2019 - 08.2024
Training & Support Specialist
HBS Systems
10.2017 - 01.2019
Training Specialist- Centralized Administrative Support
State Farm
08.2015 - 10.2017
Part Sales Manager
AutoZone
04.2014 - 08.2015
Accounts Payable/Receivable
Southwest Publishing
06.2011 - 04.2014
Allen Community College
Associates of Science from Accounting, Management
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