Self-motivated and multi-faceted healthcare professional with quantifiable history of improving sterile environments for hospital operating rooms and other departments that rely on sterile goods. Demonstrated ability to supervise and manage a team through leadership, employee development, training and mentoring. Proven capability in identifying and implementing operating procedures and policies that improve accuracy, efficiency and productivity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Off-Site CSPS Manager
Massachusetts General Hospital, NSMC Hospital
Salem, MA
07.2017 - Current
Responsible for 21 direct reports
Work closely with senior leadership in development of operation standards, policies, and procedures
Reviews feedback from customers (i.e OR), responds, compiles, and analyzes support data and implements procedural changes as appropriate
Provide direct supervision to SPD personnel residing in several different functional areas within hospital
Provides orientation and all aspects of training
Hires, evaluates performance, and provides corrective action as necessary
Reviews and approves time off requests, completes payroll, monitors attendance and tardiness, interprets hospital policies and ensures adequate coverage for all areas of responsibility
Promote and supports team approach to departmental functions, coordinates efforts and activities with other department supervisors to maximize results
Examines and assesses staff performance related to quality and quantity of items produced
Ensures compliance with work instructions, regulatory requirements, and established Sterile Processing policies and procedures across all functions
Act as liaison to other hospital units or departments regarding security, safety, project management, finance, information resources, and research
Attends and participates in hospital committee meetings as appropriate (i.e Infection Control Committee and Safety Committee)
Directly work with senior leadership to develop and maintain fiscal reporting, annual operating and capital budgets
Monitors budget performance during fiscal year, verifying accuracy in monthly budget statements
Resolves discrepancies and reporting errors as discovered
Provide direct supervision and support to employees performing inventory management within work unit
Oversee 14.2M budget
Ensure physical environment is maintained
Establishes and enforces fire and safety regulations for area, following established protocols, and ensuring compliance with JCAHO, OSHA and Hospital guidelines
Manages instrument tracking system
Attend and participate in hospital/departmental meetings
Attends seminars and training sessions necessary to maintain appropriate level of professional competence
Monitors quality of products produced; recommends and initiates workflow development to achieve optimal results
Identify own areas for development and actively seeks opportunities to strengthen and expand skills and abilities.
Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
Operations Supervisor
Massachusetts General Hospital
Boston , MA
04.2017 - 07.2017
Responsible for 34 direct repots
Identifies and utilizes appropriate channels for problem solving, able to escalate concerns through department leadership structure to ensure results are achieved
Evaluates effectiveness and implications of one's own decisions and takes responsibility and ownership for any problems
Promotes and supports team approach to departmental functions, coordinates efforts and activities with other department supervisors to maximize results
Perform Managerial duties during Manager/designate absence
If necessary, provides coverage to other shifts, i.e., sick calls, vacations
Examines and assesses staff performance related to quality and quantity of items produced
Ensures compliance with work instructions, regulatory requirements, and established Sterile Processing policies and procedures across all functions
Assists with training demonstrations, competency testing and employee performance evaluations
Responsible for creating daily work assignments for staff, continually reassess production capacity and adjusts as needed
Initiates service call for STERIS, STERRAD, and MEDIVATOR units in event machine malfunctions
Collaborates with Customer service team to ensure products are available for use
Monitors quality of products produced; recommends and initiates workflow development to achieve optimal results
Demonstrates knowledge of inventory control practices through stock rotation and removal of expired items from inventory
Responsible for ensuring damaged items are passed on to appropriate repair process
Oversees and assures daily quality assurance monitoring systems (i.e., biological test reading)
Maintains proper documentation in accordance with regulatory agencies and departmental protocols
Acts appropriately on results (i.e., load recall) and arranges for equipment repairs as needed
Participates in development of department in-services as appropriate.
Operating Room Specialist Supervisor
Massachusetts General Hospital
Boston , MA
11.2014 - 04.2017
Responsible for 20 direct reports
Directs overall activities to include labor standards, submits and monitors department budget
Manage all staff to include scheduling, time approval hiring and corrective action as needed
Provides comprehensive departmental orientation to all new personnel and required training to all staff on an ongoing basis
Develops and implements departmental performance improvement activities and assures ongoing staff participation
Provides instructions and in-service in new products, procedures and equipment in a manner that will identify and prevent resource loss and maintain safety.
Member of Surgical Task Force team.
Operating Room Specialist
Massachusetts General Hospital
Boston, MA
05.2014 - 11.2014
Acted as central point of contact between OR staff, Materials Management and Sterile Processing to ensure all instrumentation
Worked closely with OR Clinical Nursing staff
Maintained specialty product inventory for service specific areas utilizing first in, first out method for stocking and eBuy and PeopleSoft for ordering
Responsible for procedure based case cart flow
Proficient in all services in Operating Room.
Inventory Control Manager
Anna Jaques Hospital
Newburyport, MA
02.2013 - 04.2014
Execute maximum use of inventory control by working with OR staff to ensure preference cards and supply changes are up to date
Act as liaison between physicians and surgical management team
Traced item history to determine reason for discrepancies between inventory and stock control records
Operating Room Resource Specialist Team Leader
Massachusetts General Hospital
Boston , MA
11.2012 - 02.2013
Acted as central point of contact between OR staff, Materials Management and Sterile Processing to ensure all instrumentation, supplies were available
Worked closely with OR Clinical Nursing staff
Maintained specialty product inventory for service specific areas utilizing first in, first out method for stocking and eBuy and PeopleSoft for ordering
Operating Room Resource Specialist
Massachusetts General Hospital
Boston , MA
07.2011 - 11.2012
Acted as central point of contact between OR staff, Materials Management and Sterile Processing to ensure all instrumentation, supplies were available
Greeter
Partners HealthCare
Somerville , MA
10.2009 - 07.2011
Receives visitors, obtains name and nature of business and directs to appropriate destination
Education
Bachelor of Science - Criminal Justice Concentration: Administration
Salem State College
Salem, MA
05.2009
Skills
Self-motivated professional
Worked collaboratively with OR leadership to reduce IUSS (Immediate Use Steam Sterilization)
Work closely with clinical specialists and surgeons to build new or revise surgical sets and pick lists
Effective oral and written communication skills with co-workers and internal and external customers
Able to work under pressure and meet deadlines
Extensive knowledge of medical terminology, instrumentation and sterile processing procedures
No citations from The Joint Commission
Proficient use of SPM and T-Doc Instrument Tracking Systems
Adapt at implementing and following organizational and departmental policies and procedures
Computer literate and proficient use of PeopleSoft, Microsoft Word, Outlook, PowerPoint, Excel, Sharepoint, Epic, Smartsheet, and Microsoft Teams
Excellent conflict resolution skills
Accomplishments
Received the Partners in Excellence Award for Leadership
Worked collaboratively with Mass General Brigham to create new pay rates and a career ladder across all Sterile Processing Departments that Mass General Brigham are associated with
Certification
CRCST- Certified Registered Central Service Technician
Timeline
Off-Site CSPS Manager
Massachusetts General Hospital, NSMC Hospital
07.2017 - Current
Operations Supervisor
Massachusetts General Hospital
04.2017 - 07.2017
Operating Room Specialist Supervisor
Massachusetts General Hospital
11.2014 - 04.2017
Operating Room Specialist
Massachusetts General Hospital
05.2014 - 11.2014
Inventory Control Manager
Anna Jaques Hospital
02.2013 - 04.2014
Operating Room Resource Specialist Team Leader
Massachusetts General Hospital
11.2012 - 02.2013
Operating Room Resource Specialist
Massachusetts General Hospital
07.2011 - 11.2012
Greeter
Partners HealthCare
10.2009 - 07.2011
Bachelor of Science - Criminal Justice Concentration: Administration
Salem State College
CRCST- Certified Registered Central Service Technician
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