Michael A. DeFrancesco
Green Brook,USA
Summary
Seasoned Cloud and Desktop Engineer with over 25 years of experience in enterprise IT environments. Proven expertise in cloud infrastructure, endpoint management, automation, and software packaging. Adept at leading cross-functional projects and implementing scalable solutions using Microsoft Azure technologies. Holds multiple certifications including Microsoft Certified Systems Engineer and CompTIA Security+. Career Change: Transitioned from Desktop Engineer to Cloud Engineer at John Wiley & Sons, leveraging extensive desktop engineering experience to excel in cloud infrastructure and management.
Experienced with providing comprehensive desktop support, ensuring smooth IT operations. Utilizes expertise in software installation and network troubleshooting to address technical issues promptly. Knowledge of hardware and software maintenance, contributing to high system efficiency and user productivity.
Overview
1
1
Certificate
38
38
years of professional experience
Work History
Sr. Cloud & Desktop Engineer
John Wiley & Sons
12.2017 - Current
- Led SCCM packaging, Azure Intune deployment, and WVD environment support
- Managed Windows 10/11 image updates and customizations
- Administered Office 365, Azure Open AI, Terraform, and Intune
- Managed desktop support for over 3,000 users, ensuring seamless operation of hardware and software systems.
- Developed and implemented IT policies to enhance operational efficiency across various departments.
- Mentored junior engineers on best practices in system maintenance and user support techniques.
- Collaborated with cross-functional teams to integrate new technologies into existing infrastructure effectively.
- Provided remote support to off-site employees, ensuring seamless integration with company systems and continued productivity.
- Mentored junior team members on effective troubleshooting techniques, fostering a collaborative work environment focused on continuous improvement.
- Ensured compliance with company security policies by regularly monitoring systems for vulnerabilities and applying appropriate patches when necessary.
- Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.
- Developed schedule for software maintenance and updates.
- Oversaw Azure Virtual Desktop and cloud infrastructure operations
Sr. Desktop Engineer
TD Ameritrade
12.2011 - 12.2017
- Packaged workstation software using Wise Package Studio
- Developed custom scripts with AutoIt and VBScript
- Oversaw software rollout and distribution
- Led desktop support initiatives to enhance user experience and operational efficiency.
- Streamlined software deployment processes, reducing setup time for end-users significantly.
Sr. Desktop Engineer (Contractor)
First Republic Bank
06.2011 - 12.2011
- Created Install Shield templates and custom deployment scripts
- Led desktop support initiatives, enhancing user experience and operational efficiency across multiple departments.
- Implemented system upgrades and patches, ensuring compliance with security protocols and minimizing downtime.
Sr. Software Integration (Contractor)
Coach Inc.
09.2010 - 06.2011
- Led software packaging and deployment via Active Directory and Altiris
- Oversaw project timelines and deliverables, ensuring alignment with business objectives.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
SCCM Software Packaging
DRS-TSI (DoD Contractor)
07.2009 - 09.2010
- Delivered secure software packages for military systems using SCCM
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Software Engineer
4D Security Solutions
04.2008 - 07.2009
- Developed VMware builds and automated scripts for security software
- Developed secure software solutions to protect client data and enhance system integrity.
- Led cross-functional teams in delivering innovative security features for enterprise applications.
Systems Integration Specialist
Prudential Insurance (Uni-Data LLC)
12.1997 - 04.2008
- Created MSIs and maintained packaging tools for enterprise deployment
- Analyzed integration processes to enhance data flow and system interoperability.
- Developed and executed integration strategies for various Prudential applications.
- Corrected, modified and upgraded software to improve performance.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
Technician Specialist
Sordoni Skanska
08.1997 - 12.1997
- Installed mobile LANs and provided desktop support
- Diagnosed mechanical issues and performed repairs on various equipment and machinery.
- Conducted routine maintenance checks to ensure optimal performance of systems and tools.
Senior Computer Technician
Computer Network Services
08.1988 - 07.1997
- Specialized in data recovery and field service troubleshooting
Education
Certified Computer Technician -
Airco Computer Learning Center (Now Lincoln Tech)
Microsoft Certified Professional - MCSC
ICM
Roseland, NJ01-1998
Skills
- Operating Systems: Windows Server, Windows Desktop
- Programming & Scripting: Terraform, Winbatch, PowerShell, VBScript, AutoIt and Wise script
- Cloud Platforms & Services: Azure Cloud (IaaS, PaaS, SaaS), Azure Resource Manager (ARM), Azure Virtual Desktop (AVD), Azure Kubernetes Service (AKS), Azure Functions, Logic Apps, Azure Monitor, Log Analytics, Azure Key Vault, Azure Policy, Blueprints, Azure Cost Management, Azure Automation, Azure Backup, Site Recovery
- Identity & Access Management: Azure Active Directory (AAD), Role-Based Access Control (RBAC), Conditional Access, Multi-Factor Authentication (MFA), Identity Protection, Privileged Identity Management (PIM)
- DevOps & Infrastructure as Code: Azure DevOps (Repos, Pipelines, Boards), GitHub Actions, CI/CD Pipelines, YAML scripting
- Endpoint & Device Management: Microsoft Intune, Windows Autopilot, Endpoint Manager, Compliance & Configuration Policies
- Security & Monitoring: Azure Security Center, Defender for Cloud, Azure Sentinel, Defender for Endpoint, Microsoft Purview
- Software Packaging & Deployment: SCCM, Wise Package Studio, Install Shield Studio, Altiris
- Virtualization: VMware Workstation
- Tools: Office 365, Intune, DevOps, SCCM, WVD, Group Policy
- Application troubleshooting
- SCCM console management
- Intune & Azure Virtual Desktop
- VMware build creation
- Endpoint security and compliance
- Remote desktop management
- Data backup and recovery
- Help desk experience
- VPN configuration
Certification
- Microsoft Certified Systems Engineer (MCSE)
- Microsoft Certified Professional + Internet
- Microsoft Certified Professional
- CompTIA Security+
- Application Packaging Using AdminStudio
Timeline
Sr. Cloud & Desktop Engineer
John Wiley & Sons
12.2017 - Current
Sr. Desktop Engineer
TD Ameritrade
12.2011 - 12.2017
Sr. Desktop Engineer (Contractor)
First Republic Bank
06.2011 - 12.2011
Sr. Software Integration (Contractor)
Coach Inc.
09.2010 - 06.2011
SCCM Software Packaging
DRS-TSI (DoD Contractor)
07.2009 - 09.2010
Software Engineer
4D Security Solutions
04.2008 - 07.2009
Systems Integration Specialist
Prudential Insurance (Uni-Data LLC)
12.1997 - 04.2008
Technician Specialist
Sordoni Skanska
08.1997 - 12.1997
Senior Computer Technician
Computer Network Services
08.1988 - 07.1997
Certified Computer Technician -
Airco Computer Learning Center (Now Lincoln Tech)
Microsoft Certified Professional - MCSC
ICM
Security Clearance
Department of Defense Government Security Clearance