Michael Adjutant
Gallatin,TN
Summary
Motivated employee with a strong work ethic and exceptional interpersonal skills. Adaptable and able to quickly master new skills. Seeking new challenges.
Overview
12
12
years of professional experience
Work History
Section Head
CTDI - Communications Test Design
Mount Juliet, TN
03.2016 - 09.2024
- Provided guidance and assistance to staff to ensure successful completion of tasks.
- Ensured compliance with established policies, procedures, regulations and internal controls within the section.
- Supervised daily operations of the section including planning, organizing, staffing, directing and controlling activities.
- Identified training needs for staff in the section and developed appropriate training programs accordingly.
- Established work priorities and managed smooth transition of work between different teams.
Drive-Thru Team Member
Chick-fil-A
Hendersonville, TN
11.2015 - 03.2016
- Greeted customers in a friendly and professional manner at the drive-thru window.
- Maintained accurate cash drawer throughout shift.
- Processed payments from customers using POS system.
- Assisted customers with menu selections and answered any questions they had.
Drive-Thru Leader
Chick-fil-A
Gallatin, TN
08.2014 - 11.2015
- Managed daily operations of the drive-thru, including cash handling, customer service and food preparation.
- Reviewed employee performance and provided feedback to ensure efficiency and quality standards were met.
- Provided training for new employees in areas such as safety procedures, order taking and cash register operation.
- Ensured compliance with all company policies and health regulations regarding food preparation, storage and sanitation.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
Crew Trainer
McDonald's
Gallatin , TN
01.2013 - 08.2014
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
Education
High School Diploma -
Gallatin Senior High School
Gallatin, TN05-2014
Skills
- Department Oversight
- Quality Assurance
- Performance Improvement
- Employee Development
- Training and development
- Staff Management
- Team building and leadership
- Relationship Building
References
References available upon request.
Timeline
Section Head
CTDI - Communications Test Design
03.2016 - 09.2024
Drive-Thru Team Member
Chick-fil-A
11.2015 - 03.2016
Drive-Thru Leader
Chick-fil-A
08.2014 - 11.2015
Crew Trainer
McDonald's
01.2013 - 08.2014
High School Diploma -
Gallatin Senior High School
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