Michael Adkins
Jacksonville
Summary
Efficient professional with nearly 20 years of work experience and a proven knowledge base of team building, branding and new business development. Aiming to leverage my abilities to successfully fill an operational management role at your company.
Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Fresh Operations Specialist
Acosta / Sam's Club
04.2024 - Current
- Implemented comprehensive training programs for retail club teams, focusing on fresh food operations including food safety, quality assurance, and merchandising excellence.
- Evaluated and monitored team performance in executing fresh food operations, providing constructive coaching and feedback to drive continuous improvement.
- Utilized digital tools such as Microsoft Office Suite, Microsoft Teams, and data analysis platforms (e.g., Power BI) to optimize operational efficiency.
- Stayed current with industry trends and innovations in fresh categories, continuously reskilling to maintain a competitive edge.
- Ensured strict compliance with company standards and regulatory requirements for food safety certification and sanitation practices.
- Influenced alignment with evolving standards and policies, fostering adaptability and agility among club teams.
- Identified opportunities for process improvement in fresh food operations and collaborated with teams to implement strategic changes.
- Maintained open communication with club managers and stakeholders, providing regular updates on training initiatives and performance metrics.
- Documented all training activities meticulously, including attendance, evaluations, and feedback.
- Traveled to 11 clubs throughout the market, from Jacksonville to Kissimmee, to deliver training sessions and provide on-site support to club teams.
Inventory Analyst
KLS Martin
11.2023 - 03.2024
- Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.
- Streamlined the procurement process for better cost control through strategic supplier negotiations and contract management.
- Reduced stock discrepancies with thorough investigation of variances and prompt resolution of issues.
- Enhanced forecasting accuracy, utilizing advanced analytical tools to monitor demand patterns and optimize stock levels.
- Process and verify RGA discrepancies returned from field inventory.
- Communicate with Salesforce to resolve quantity and/or batch discrepancies on accounts, and answer questions regarding product.
- Execute inventory transactions to amend discrepancies.
- Communicates with salesforce to ensure all RGA's are return in time frame allotted.
- Contribute and assist with process improvement initiatives.
- Assures field inventory management work areas are kept clean, safe, and orderly manner.
- Audit accounts by comparing control sheets to SAP reports.
- Process partial and complete closes for consignment.
- Coordinates the return of all expiring product in the field.
- Warehouse Inventory Counting
- Teamwork and communication
- Coordinate returns of all unused inventory from the sales reps by keeping track of inventory virtually through email SAP and Salesforce frequently to organize returns and follow-ups with shipping errors. At the same time provide information/brochures and answer questions about product line.
- Help communicate custom “BUILD’s” for Doctor surgeries based on needs.
- Phone communication and Microsoft Office
- Using Wrike to communicate bills with the builders and coordinate information from reps
Assistant Store Manager
The Fresh Market
02.2023 - 11.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge to perform at an optimum level for store operational excellence.
- Leading a team of 86 associates from Front Service, Produce, Floral, Grocery, Deli, Bakery, and Meat/Seafood.
- Create a safe and trusting atmosphere for others to thrive and be successful in.
- Proficient at iCIMS, Excel, Outlook, and Kronos/Ultipro
Produce Manager
Publix Supermarkets Inc
05.2011 - 01.2023
- Reviewed inventory and sales records to prepare reports for management and budget departments
- Trimmed, culled and watered produce to maintain freshness and attractiveness
- Helped customers navigate way through department to locate needed produce
- Managed a team of 15 people at multiple locations
- Manages weekly profit and loss for my department
- Opened multiple new stores
- Managed payroll and wrote schedules
- Responsible for KPIs (key performance indicators) for my department
- Dealt with hiring and firing
- Implemented new systems and techniques to run a more efficient department
- Wrote evaluations for all my associates
- Merchandised new items in creative ways to increase sales
- Use to working 50 hours a week
- Held huddle meetings to discuss upcoming implementations by corporate office
- Part of a produce reset team to update older stores
- Managed shrink and shrink reports to minimize loss in my department.
Deli Clerk
The Fresh Market
06.2009 - 05.2011
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Followed recipes and customer requests to prepare meals.
- Sliced meats and cheeses and weighed deli items for customers.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Informed customers of deli specials to increase profits.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Crew Member
Chick-fil-A
03.2008 - 05.2009
- Processed payments on cash register and counted back bills and change to patrons.
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions and orders.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Florida State College at Jacksonville
01.2015
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University of North Florida
01.2012
High School Diploma - undefined
Greenwood School
Jacksonville, FL05.2010
Skills
- Operations management
- Teamwork
- Customer Service
- Efficiency
- Quality Control Analysis
- Display Creation
- Mathematical Calculation and Reasoning
- Management Team Building
- Sales Tracking
- Policy Development and Enforcement
- Goal Setting
- Customer Service Management
- Cost Reduction
- Sales Promotion
- Training Management
- Decision Making
- Employee Motivation
- Team Leadership
- Involved in Contender Program for aspiring managers
- Department Oversight
- Performance Evaluation and Monitoring
- Finance and Accounting Oversight
- Quality Assurance
- Staff Development
- Recruitment and Hiring
- Focus and Follow-Through
- Budget Control
- Planning and coordination
- Operational efficiency
- Cross-functional communication
- Project management
Certification
- Certified Food Protection Manager
- Adult and Pediatric CPR/ AED (Certified First Responder)
- Test Administrator/Proctor for NRFSP
Timeline
Fresh Operations Specialist
Acosta / Sam's Club
04.2024 - Current
Inventory Analyst
KLS Martin
11.2023 - 03.2024
Assistant Store Manager
The Fresh Market
02.2023 - 11.2023
Produce Manager
Publix Supermarkets Inc
05.2011 - 01.2023
Deli Clerk
The Fresh Market
06.2009 - 05.2011
Crew Member
Chick-fil-A
03.2008 - 05.2009
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University of North Florida
High School Diploma - undefined
Greenwood School
Florida State College at Jacksonville