Michael Aernie
Portage,MI
Summary
Dynamic Floor Manager with extensive experience at WBTS, excelling in employee management and customer relations. Proven track record of boosting sales through effective team training and strategic inventory management. Recognized for enhancing customer satisfaction and fostering a collaborative work environment, leading to increased productivity and a positive store atmosphere.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Floor Manager
WBTS
- Oversaw supply restocking, area cleaning, and product organization.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed closing procedures Number times weekly by balancing cash drawers and reconciling credit card transactions.
- Boosted employee morale by recognizing outstanding performances, result in higher productivity levels.
- Managed daily store operations for smooth functioning and achieving sales targets.
Store Team Leader
Meijer Inc
03.1989 - 03.2025
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
- Designed improvement plans.
- Transferred, created and received stock orders to guarantee product stability.
- Increased customer satisfaction by providing excellent service and addressing concerns promptly.
- Handled customer complaints and issues politely and professionally.
- Optimized store layout for improved customer flow and easier navigation through merchandise displays.
- Led a team of employees to achieve store sales targets and goals consistently.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Monitored staff performance, customer service and sales goals to meet and exceed targets.
- Trained new employees on store operations, customer service skills, and product knowledge.
- Implemented effective merchandising strategies for better product visibility and increased sales.
- Organized successful promotional events to drive foot traffic and increase sales volume during peak periods.
- Submitted orders for new inventory.
- Prepared materials for following shift.
- Developed employee schedules that balanced individual needs with store coverage requirements, resulting in reduced overtime costs.
- Walked around facility frequently to check activities.
- Implemented loss prevention measures to minimize shrinkage rates within the store.
- Conducted regular performance evaluations for staff members, offering feedback and guidance for improvement.
- Interviewed, trained and coached Number-member team to achieve company and store goals.
- Completed routine store inventories.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
- Managed store inventory and stock levels, ensuring optimal product availability for customers.
- Fostered a positive work culture that emphasized teamwork, communication, and mutual respect among staff members.
- Collaborated with visual merchandisers to create eye-catching displays that showcased featured products effectively while reflecting brand standards consistently.
- Ensured compliance with company policies and procedures, maintaining a safe work environment for all team members.
- Coordinated with day management regarding on-going issues.
- Coordinated with suppliers to ensure timely deliveries of products while minimizing backorders and out-of-stock situations.
- Developed and implemented store-wide policies and procedures to improve customer service and store operations.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Propelled market share to surge ahead of competitors and earn #Number ranking.
Education
Diploma - General Studies
Mattawan High School
Mattawan, MI05.1981
Skills
- Employee management
- Customer relations
- Policy enforcement
- POS systems
- Stock management
- Health and safety
- Scheduling and planning
- Team training and development
- Safety oversight
- Employee scheduling
- Inventory management
- Product promotion
- Conflict resolution
- Employee relations
- Complaint resolution
- Regulatory compliance
- Team building
- Recruitment and hiring
- Employee schedule management
- Patron satisfaction
- Floor management
- Point of sale systems
- Customer service
- Teamwork and collaboration
- Employee coaching and mentoring
- Customer relationship management
- Decision-making
- Team leadership
- Goal setting
- Problem resolution
- Professional and courteous
- Negotiation and conflict resolution
- Scheduling and coordinating
- Hiring and training
- Managing operations and efficiency
- Interpersonal relations
- Staff development
- Process improvement
- Staff training
- Schedule management
- Shift scheduling
- Good judgment
- Staff management
- Preventive Maintenance
- Team development
- Documentation and reporting
- Strategic planning
- Task delegation
- Performance reviewing
- Project planning
- Performance tracking and evaluation
- Schedule oversight
- Training and development
Certification
Safemark certified
OSHA power equipment certificate
American Red Cross CPR/AED certified
Timeline
Store Team Leader
Meijer Inc
03.1989 - 03.2025
Floor Manager
WBTS
Diploma - General Studies
Mattawan High School
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