Michael Afonso
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills bringing over 20 years of experience. Able to work in a highly stressful environment while still performing quality work with little supervision.
Overview
21
21
years of professional experience
Work History
Senior Technician
Comcast, Xfinity
09.2012 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Applied critical thinking and research to address complex issues.
- Worked to resolve issues customers having in response to questions or complaints.
- Tested components and systems to evaluate performance and identify concerns.
- Lead Technician for solving chronic issues with customers.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Appointed to various focus groups to gather information, concerns, and issues to better business needs and customer experiences.
- Comcast Product Ambassador to provided training on Comcast products.
- Efficient in-home networking and wireless configurations.
- Adheres to safety regulations and protocols when working on ladders and operating power tools
CommTech 3
Comcast, Xfinity
07.2010 - 09.2012
Comm Tech 3
Comcast, Xfinity
06.2003 - 07.2010
Video HSI Technician 2
AT&T
06.2002 - 06.2003
Education
High School Diploma -
Greater Lawrence Technical School
Andover, MA06.1992
Skills
- Verbal and Written Communication
- Commercial Installations
- Troubleshooting and Diagnostics
- Equipment Safety
- Power Tools and Equipment
- Document Preparation
- Customer Interaction
- Setup and Installation
- Multitasking and Organization
- Health and Safety Regulations
- Attention to Detail
- Served as mentor to new employees
- Multilingual (Portuguese & Spanish )
- Microsoft Office
- Exceptional ability to establish connection with colleges and customers
- Strong Listening skills
Timeline
Senior Technician
Comcast, Xfinity
09.2012 - Current
CommTech 3
Comcast, Xfinity
07.2010 - 09.2012
Comm Tech 3
Comcast, Xfinity
06.2003 - 07.2010
Video HSI Technician 2
AT&T
06.2002 - 06.2003
High School Diploma -
Greater Lawrence Technical School
Similar Profiles
Kevin MooreKevin Moore
RF Field Lead Communications Technician at Comcast/Comcast/XfinityRF Field Lead Communications Technician at Comcast/Comcast/Xfinity
James MacnaughtJames Macnaught
NOC Technician at Comcast, XfinityNOC Technician at Comcast, Xfinity
Timothy MillsTimothy Mills
Construction Specialist 2 at Comcast, XfinityConstruction Specialist 2 at Comcast, Xfinity
Kamila SilverKamila Silver
Retail Sales Consultant at Comcast XfinityRetail Sales Consultant at Comcast Xfinity
Kershin NaikerKershin Naiker
Senior Technician at CARTRACK PTY LTDSenior Technician at CARTRACK PTY LTD