Michael A Francis

• Lead all aspects of store operations including staffing, scheduling, merchandising, and performance management.

• Achieved and exceeded sales goals through strategic planning, team motivation, and customer engagement initiatives.

• Delivered consistent coaching and feedback to drive associate productivity and strengthen bench talent.

• Identified business opportunities using KPI analysis to improve conversion, average transaction, and profitability.

• Partnered with district leadership to implement company programs and elevate store performance.

• Cultivated strong community relationships through local events, partnerships, and brand outreach.

• Maintained operational discipline in loss prevention, compliance, and safety standards.

• Supported store management with opening/closing, cash handling, and daily operations.

• Assisted in executing visual merchandising plans to enhance store presentation and drive conversion.

• Managed stockroom operations including shipment processing, replenishment, and inventory accuracy.

• Delivered exceptional customer service and resolved issues promptly to maintain brand standards.

• Collaborated with leadership to develop efficient workflows and operational procedures.

• Oversaw product flow between stockroom and sales floor to ensure optimal inventory availability.

• Coordinated with management to prioritize stock replenishment and visual display needs.

• Ensured accuracy of incoming shipments and maintained organized back-of-house operations.

• Supported the sales team with product knowledge and customer service as needed.