MICHAEL AGEE
Clarksville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Overview
16
16
years of professional experience
Work History
Service Technician
REMCO
04.2023 - Current
- Inspected equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring ice machines, walk in refrigeration, hvac, hot side grills etc. mainly commercial equipment.
Technician
ANYTIME APPLIANCE LLC
06.2022 - Current
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on household appliances.
- Completed job reports and logs immediately following service calls.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Meticulously tracked all parts and devices used on each service call.
Technician Specialist
ANYTIME APPLIANCE LLC
01.2009 - 04.2022
- Resolved escalated issues by serving as sealed system expert on wide-ranging issues.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on household appliances.
- Meticulously tracked all parts and tools used on each service call.
- Completed job reports and logs immediately following service calls.
Education
GED -
TAMAL HIGH SCHOOL
TAMAL CASkills
- Attention to Detail
- Heavy Lifting
- Verbal and Written Communication
- Diagnosis and Troubleshooting
- Mechanical Diagnostics
- Active Learning
E.P.A. Certified Technician
Type 1 and 2 certifications to recover or charge/dispense freon.
Timeline
Service Technician
REMCO
04.2023 - Current
Technician
ANYTIME APPLIANCE LLC
06.2022 - Current
Technician Specialist
ANYTIME APPLIANCE LLC
01.2009 - 04.2022
GED -
TAMAL HIGH SCHOOL
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