Summary
Overview
Work History
Education
Skills
Timeline
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Michael Aguero

Apple Valley,CA

Summary

Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Service Manager

McNeilus Companies
Colton, CA
07.2018 - Current
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Resolved customer complaints quickly and effectively.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.

Fleet Maintenance Manager

Advance Disposal
Hesperia, California
01.2012 - 07.2018
  • Maintained records of vehicle service histories and all related documents.
  • Collaborated with management team to develop long-term plans for maintaining the fleet.
  • Analyzed data from diagnostic tests performed on vehicles; recommended appropriate repairs as needed.
  • Provided technical guidance to staff members regarding repair techniques and procedures.
  • Monitored inventory levels of spare parts, tools and supplies necessary for fleet operations.
  • Managed fleet of vehicles and equipment, ensuring proper maintenance and repair.
  • Performed inspections of vehicles and equipment to ensure safety standards were met.
  • Responded quickly to emergency breakdowns or malfunctions on-site or in the field.
  • Scheduled routine maintenance on vehicles, including oil changes, brake repairs, tire rotations.
  • Tracked fuel consumption rates for each vehicle in the fleet to ensure optimal performance.
  • Supervised a team of mechanics in the completion of daily tasks.
  • Coordinated with outside vendors for parts and services.
  • Developed preventative maintenance program to reduce downtime and maximize operational efficiency.

Pipefitter

Arizona Pipeline
Hesperia, California
04.2011 - 11.2011
  • Ensure compliance with safety regulations while performing assigned tasks.
  • Use hand tools such as saws, drills, wrenches, threaders, to perform tasks related to the job at hand.
  • Measure, cut, thread, groove, bend and install piping according to specifications.
  • Maintained records of work performed for future reference purposes.
  • Collaborate with other tradespeople such as electricians or plumbers when necessary.
  • Test plumbing systems for leaks using air pressure gauges or other testing devices.
  • Read blueprints and diagrams to determine the type of pipe and tools needed for each job.

Education

High School Diploma -

Oakmont High School
Roseville, CA
06-2001

Skills

  • Estimating and Quoting
  • Staff Supervision
  • Workplace Safety
  • Customer Service Management
  • Goal Setting
  • Strategic business planning
  • Service Documentation
  • Coaching and Mentoring
  • Office Administration
  • Risk Management
  • Operational Efficiency

Timeline

Service Manager

McNeilus Companies
07.2018 - Current

Fleet Maintenance Manager

Advance Disposal
01.2012 - 07.2018

Pipefitter

Arizona Pipeline
04.2011 - 11.2011

High School Diploma -

Oakmont High School

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Michael Aguero