MICHAEL AGUILAR
Downey,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
34
34
years of professional experience
1
1
Language
Work History
Revenue Recovery Clerk
United Parcel Service, UPS
07.2021 - Current
- Contributed to success of projects by conducting thorough research and compiling relevant information for use by team members.
- Processed over 1,500 to 2,500 incoming and outgoing mail and packages according to established procedures per shift.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Edited documents to keep company materials free of grammar errors.
- Assisted with onboarding of new employees.
- Interacted with customers by phone, email, or in-in person to provide information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
Automotive Finance Manager
Downtown LA Motors Mercedes
11.1989 - 07.2019
- Developed strong relationships with banks, credit unions, and other lending institutions to secure best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Negotiated over $1,750,000 loan terms and conditions with customers to secure best deal.
- Assisted customers with completing loan applications and other paperwork.
Education
No Degree - Economics
UC SANTA BARBARA
Santa Barbara, CA06.1985
High School Diploma -
Salesian High School
Los Angeles, CA06.1979
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Team Leadership
- Customer Relationship Management (CRM)
- Sales Techniques
- Negotiation
- Relationship Building
- Product description
- Complaint Handling
Languages
Spanish
Professional Working
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementInterests
DIY Woodworking
Gardening
Quote
There is only one way to get things done, The Right Way.
Timeline
Revenue Recovery Clerk
United Parcel Service, UPS
07.2021 - Current
Automotive Finance Manager
Downtown LA Motors Mercedes
11.1989 - 07.2019
No Degree - Economics
UC SANTA BARBARA
High School Diploma -
Salesian High School