Michael Aguilar
Clifton
Summary
Dynamic retail professional with extensive experience at Macy's Department Store, excelling in sales management and customer relations. Proven ability to train new hires and enhance team performance, while effectively managing cash operations. Bilingual in Spanish, fostering strong connections with diverse clientele to drive satisfaction and loyalty.
Skilled Lead Retail Consultant enthusiastic about developing useful solutions to meet product and service needs. Resourceful and proactive leader with 3 years of progressive Macys sales experience.
Productive professional known for driving sales opportunities through tried and true marketing techniques. Pursuing a Sporting Goods Sales Associate position in the retail industry.
Overview
4
4
years of professional experience
Work History
Captain
Macys Department Store
10.2023 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
- Worked with floor team and managers to meet wide range of customer needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
Ambassador
Macys Department Store
09.2022 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Communicated product information with confidence and educated consumers about company.
- Engaged customers to communicate key product features.
Store Associate
Burlington
09.2021 - 12.2021
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained tidy and organized store to comply with cleanliness standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Passaic High School
Passaic, NJSkills
- Clear communication
- Sales management
- Brand management
- Cashier training
- New hire training
- Multi-task management
- Adaptability and flexibility
- Spanish translation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Captain
Macys Department Store
10.2023 - Current
Ambassador
Macys Department Store
09.2022 - Current
Store Associate
Burlington
09.2021 - 12.2021
High School Diploma -
Passaic High School
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