MICHAEL AGYEMANGDUAH
SUFFIELD,CT
Summary
Area Manager and brilliant individual with more than 7 years of experience leading front-line employees in meeting daily production requirements. Maintain discipline, teamwork, and safety to achieve goals. Take charge, offer opinions to senior management, and strive for continuous process improvement. Apply knowledge of raw materials, production operations, cost reduction, and quality assurance.
Overview
14
14
years of professional experience
Work History
CARRIER MANAGER
Aria Logistics
11.2021 - Current
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Identified opportunities for growth within connecticut and Mass territory and collaborated with Drivers and helpers teams to reach delivery goals and expectations
- Inspect trucks and monitor Drivers to conduct Pre-trips and post trips upon arrival and when daily deliveries are done.
- Ensure Delivery teams are safely doing deliveries whiles treating customers with respect and dignity.
- Facilitated business by implementing practical networking techniques.
- Maintained up-to-date knowledge of Wayfair Merchandises and performed competitor analysis.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Held one-on-one meetings with Director of Operations Warehouse Manager, Transport Specialties, Regional Directors and vice president to identify selling hurdles and offered insight into best remedy.
Area Manager
Fedex Ground
10.2020 - 08.2021
- Dealt with staff and public in professional manner
- Prepared detailed engineering reports and supporting documents, manages all administration works including MY TIME punches to ensure accurate working hours for all employees
- Maintained sales activity reports and Database Software
- Ensured work attendance in compliance with Company expectations
- Managing and assigning employees (primarily Operations Managers) to ensure safe efficient sortation of packages through facility, minimizing operational costs, and maximizing quality, including movement tracking and administration of trailers
- Help with career development within the company and groom leaders with vision
- Supervises all employees and sorts from unloading to load areas
- Determine working area's strategic goals and ensure quality, cost, and productivity goals are achieved.
Operations Manager
Fedex Ground
09.2018 - 10.2020
- Demonstrated sound judgment, good problem-solving skills, and effective decision- making abilities
- Planned, scheduled, tracked, and reported project timelines and milestones using appropriate tools
- Identified and resolved issues and conflicts within the project team.
Educational Instructor
Network Inc
05.2012 - 07.2018
- Taught various courses in Community Education and Workforce Development
- Assessed development needs for individuals and groups
- Drove company vehicle and travel to plant locations
- Maintained clean and safe environment by enforcing pool and club policies
- Increased knowledge and skills through self-motivation, formal education, seminars, and in-house training
- Supported and monitored performance appraisal process and maintained personnel files
- Administered medications per physicians prescription
- Maintained inventory of educational materials and supplies
- Assisted provider with patient examinations, treatment, and surgical procedures
- Resolved parent issues respectfully and effectively.
Inventory Leader
Stop and Shop
06.2009 - 08.2012
- Maintained inventory cycle count and physical inventory programs
- Maintained computer records of inventory items and use
- Conducted Cycle counts on daily basis and replenish stock locations
- Monitored and communicated reoccurring out of stocks to General Manager
- Created effective inventory plans for organization
- Conducted inventory counts, orders and restocked items on daily basis.
Education
No Degree - Truck And Bus Driving
New England Tractor Trailer Training School
12.2021
Associate of Science - Practical Nursing
Stone Academy
East Hartford, CT06.2010
Associate of Arts - Accounting And Business Management
Koforidua Technical University
Koforidua, Ghana.10.2007
Associate of Arts - Computer Networking And Telecommunications
NIIT Computer Institute
Accra, Ghana08.2008
Skills
- Ms Excel Coordinating Activities
- Site Management High level of leadership skills
- Excellent in Communication Proficient in management and
- Managing of materials and goods
- Computer software/ Ms word Client/ Vendor Relations
- Lead Follow-Up
- Diversity Understanding
- Follow-Up Calls
- Carrier Development
- Technical Management
- Customer Service
- Collaboration and Relationships
- Trucking Dispatching
- Performance Goals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CARRIER MANAGER
Aria Logistics
11.2021 - Current
Area Manager
Fedex Ground
10.2020 - 08.2021
Operations Manager
Fedex Ground
09.2018 - 10.2020
Educational Instructor
Network Inc
05.2012 - 07.2018
Inventory Leader
Stop and Shop
06.2009 - 08.2012
No Degree - Truck And Bus Driving
New England Tractor Trailer Training School
Associate of Science - Practical Nursing
Stone Academy
Associate of Arts - Accounting And Business Management
Koforidua Technical University
Associate of Arts - Computer Networking And Telecommunications
NIIT Computer Institute
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