Michael A. Harris
Alpharetta,GA
Summary
I have over 20 years experience in the area's such as customer service, collections, credit, as well as the past 10 years in full cycle sales. I am experienced in Lead generation, prospecting, cold calling, inside sales, outside sales, and retention. I also have experience with B2B sales, Account Management, and Telesales. As a top performer in the sales industry, I will provide a genuine one on one first class experience with each and every customer. I strive everyday to be professional, ethical, passionate, and I am extremely hard working and passionate about my profession. In the end I am the ultimate team player.
Overview
18
18
years of professional experience
Work History
Senior Sales Executive Manager
CDE Inc.
01.2022 - Current
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Utilized multiple marketing strategies to improve profitability.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Attained expert knowledge of industry competitors'' strengths and weaknesses, positioning our company''s offerings competitively in the marketplace.
- Championed a customer-centric approach within the sales team, fostering an environment where client satisfaction was always prioritized.
- Facilitated regular team meetings focused on goal-setting, progress updates, and strategy refinement for continuous improvement efforts.
- Sold Product or Service to new and established customers.
- Negotiated favorable contract terms for clients, ensuring mutually beneficial outcomes for both parties involved.
- Delivered compelling presentations to prospective clients, showcasing the value of company offerings and driving business growth.
- Managed full sales lifecycle for Type accounts.
- Prospected leads, scheduled meetings and converted targets into customers at Number% rate.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Set and achieved company defined sales goals.
Inside Sales Specialist
MerchantE
04.2020 - 12.2021
- Prospecting for new business via calling leads generated.
- Sending, receiving, and reviewing agreements and other essential documents.
- Determining/Negotiating terms and applicable fees for merchant.
- Work with the operations team to improve and enhance business merchant processing.
- Process new submissions and renewals for Mid-Market and Enterprise merchants.
Outside Territory Sales Manager
VPromos Inc.
04.2019 - 03.2020
- In charge of seeking out new business opportunities through cold calling and inbound leads to engage, consult, and close local deals.
- Develop familiarity with each merchant's business including but not limited to: products and/or services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue/profit drivers.
- Utilize knowledge of deal structure and strategy to reach VPromos and merchant's desired outcomes and maximize profit.
- Take ownership of contract negotiation process dealing with margins, discounts, and other critical elements.
- Consistently achieve and/or exceed your sales target.
Outside Territory Sales Manager
VPromos Inc.
04.2019 - 03.2020
- In charge of seeking out new business opportunities through cold calling and inbound leads to engage, consult, and close local deals.
- Develop familiarity with each merchant's business including but not limited to: products and/or services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue/profit drivers.
- Utilize knowledge of deal structure and strategy to reach VPromos and merchant's desired outcomes and maximize profit.
- Take ownership of contract negotiation process dealing with margins, discounts, and other critical elements.
- Consistently achieve and/or exceed your sales target.
Investment Associate
Kabbage Inc
03.2015 - 04.2019
- Work with Merchant Development teams post-close to ensure a flawless transition of accounts and align on merchant strategy.
- Drive market growth for both quality of merchants and revenue.
- Responsible for engaging existing Kabbage customers through heavy telephone sales, email campaigns and responding to marketing initiatives.
- Prospecting current customers by building rapport and researching business to overcoming objections and close deal.
- Manage portfolio of existing customers through efficient pipeline management.
- Understanding SMB landscape such as cash flow trends, ROI.
- Exceeding monthly sales goals and achieving daily metrics.
- Created reports to update the company on the team's progress.
- Distributed reports to the appropriate personnel.
- Provided any training that team members need.
- Developed a strategy to ensure team members met their goals.
Credit Analyst III, Collections Account Manager
Hyundai Capital America
08.2012 - 12.2014
- Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money.
- Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity.
- Generate financial ratios, using computer programs, to evaluate customers' financial status.
- Manage client's large portfolio of accounts that are 90+ days past due for car loans.
- Effectively communicate with customers to establish payment plan.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Senior Collector
First Investors Financial Services Inc.
05.2007 - 08.2012
Senior Collector
First Investors Financial Services Inc.
05.2007 - 08.2012
Education
BA - Criminal Justice
Fort Valley State University
Fort Valley, GA01.1993
Skills
- Cold calling
- Inbound leads
- Consulting
- Closing deals
- Business development
- Merchant familiarity
- Consumer demographics
- Competitive differentiation
- Economic model understanding
- Revenue drivers
- Deal structure knowledge
- Contract negotiation
- Sales target achievement
- Credit
- Ecommerce
- Marketing
- Sales
- After sales support
- Creating sales strategies
- Sales promotion
- Sales report analysis
- Software sales proficiency
- Salesforce proficiency
- B2B sales
- Territory sales management
- Sales techniques
- Sales cycle forecasting
- Sales negotiation
- Sales training
- Sales leadership
- Sales retention understanding
- Product sales specialization
- Salesforce knowledge
- Consultative sales techniques
- Sales experience
- Sales quota attainment
- Sales strategizing
- Commercial sales practice
- Outbound sales calling
- Consultative sales skills
- Sales and marketing expertise
- Sales forecasts
- Solutions-based sales
- Sales Development
- Sales Agreement
- Sales generation
- Sales contracts
- Sales lead pipeline
- Commission-based sales
- Sales presentations
- Rapport and relationship building
- Performance tracking and evaluations
- Negotiation expertise
- Sales coaching
- Service upselling
- Prospecting skills
- Direct sales
- Sales process
- CRM software
- B to B sales
- Consultative sales
- Staff management
- Client relationship management
- Sales team training
- Goals and performance
- Sales processes
- Training and development
- Solution selling
- Salesforce
- Lead generation
Affiliations
Omega Psi Phi Fraternity Incorporated, 1993
Timeline
Senior Sales Executive Manager
CDE Inc.
01.2022 - Current
Inside Sales Specialist
MerchantE
04.2020 - 12.2021
Outside Territory Sales Manager
VPromos Inc.
04.2019 - 03.2020
Outside Territory Sales Manager
VPromos Inc.
04.2019 - 03.2020
Investment Associate
Kabbage Inc
03.2015 - 04.2019
Credit Analyst III, Collections Account Manager
Hyundai Capital America
08.2012 - 12.2014
Senior Collector
First Investors Financial Services Inc.
05.2007 - 08.2012
Senior Collector
First Investors Financial Services Inc.
05.2007 - 08.2012
BA - Criminal Justice
Fort Valley State University
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