Michael A. Hebbe
Ocala
Summary
Dynamic corporate executive dedicated to prioritizing customer satisfaction and driving impressive organizational results. A sales-driven, results-oriented retail manager transitioned from management to ownership, effectively competing against market leaders while capturing a niche sporting goods segment often overlooked by competitors. Recognized for a career marked by multiple promotions and accolades for exceeding performance expectations, alongside contributions that enhanced community engagement and business visibility. A versatile leader with extensive experience across retail and corporate operations, skilled in strategic planning, process improvement, and cultivating a culture of accountability and excellence to meet evolving organizational demands. An adapatable team member whom will not hesitate to get thier hands dirty or start at at an entry-level position to learn all of the intricasies of the current business.
Overview
2020
2020
years of professional experience
Work History
Salesman
Controls Warehouse
05.2019 - 01.2020
- Led initiatives to enhance customer service experience, resulting in positive feedback from clients.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Store Manager
Jos. A. Bank
10.2013 - 12.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Trained and mentored team members, fostering a collaborative work environment.
- Managed inventory control processes, reducing shrinkage through effective stock management.
- Ensured compliance with company policies and industry regulations, maintaining operational integrity.
Vice President of Client Services
CARDINAL MANAGEMENT GROUP OF FLORIDA
2007 - 01.2012
- Recruited and hired to restructure the Home Watch division, which was falling far short of its potential. Was promoted to oversee the Maintenance Division in addition to the Home Watch division to ensure a streamlined effort between the individual clients’ personal work requests and the management clients’ responsibilities. Was recognized as a core contributor and promoted to Vice President, with added responsibilities to ensure the company’s continued growth and success.
- Was also responsible for the design, set-up, and staffing of a company booth at marketing expo events designed to pursue vendor relationships and advertise to potential associations looking for new management.
- A Leading Residential Property Management Company
- Key Results:
- Transformed failing systems within both departments, to include reducing the workforce required by 60%, resulting in significant savings in payroll while increasing revenue.
- Raised customer recognition by developing the “CMG” brand through the use of standard company uniforms, company vehicles, and branded promotional items in tandem with direct marketing to established clients.
- Implemented systems and created forms to inform customers of items requiring attention within their homes, resulting in a sharp increase in service orders and the related revenue.
- Posted more than a 20% increase in revenue per year during the recession through constant marketing and direct one-on-one communication with clients.
Supervisor
LANDSCAPE MAINTENANCE OF COLLIER/SEA CLEAN YACHT DETAILING
01.2007 - 01.2007
- Worked as a detailer for Marine Max and Bass Pro Shops on boats valued from $20 thousand to in excess of $1 million; was promoted to supervise operations of 20 people in landscaping and detailing when the detailing business was bought out.
- Local lawn care and cleaning company
- Key Results:
- Increased revenues by maximizing employee production and reducing downtime for core equipment required in the field.
- Reduced labor costs and increased cash flow through time tracking software and automating billing to customers and vendors.
Owner/Partner
1ST TIME VENTURES, INC DBA HITKING SPORTS
06.2002 - 07.2005
- Operated a retail store focusing on sporting goods, fan apparel & merchandise.
- Franchised sporting goods store
- Key Results:
- Captured elite customer base by catering to rabid sports fans and athletes neglected by big box stores, by carrying specialty merchandise and by bringing the products to them directly where they played.
- Was recognized as “The” sports store through radio advertising and by being quoted and featured on numerous occasions by The News-Press in Fort Myers.
Assistant to the Regional Manager
S&J SPORTS DBA PLAY IT AGAIN SPORTS
01.2001 - 01.2002
- Purchased, assembled and merchandised new and used sporting goods. Was charged with reducing expenses, training and retaining employees, and exceeding previous sales levels on a monthly basis. Was responsible for all areas of opening, closing, and overseeing multiple locations’ operations.
- The largest licensed franchise in the Florida and the US
- Key Results:
- Steadily progressed through increasingly responsible positions by keeping inventory low, keeping margins high, and exceeding sales goals.
Assistant Store Manager
S&J SPORTS DBA PLAY IT AGAIN SPORTS
01.1998 - 01.1999
- Purchased, assembled and merchandised new and used sporting goods. Was charged with reducing expenses, training and retaining employees, and exceeding previous sales levels on a monthly basis. Was responsible for all areas of opening, closing, and overseeing multiple locations’ operations.
- The largest licensed franchise in the Florida and the US
- Key Results:
- Steadily progressed through increasingly responsible positions by keeping inventory low, keeping margins high, and exceeding sales goals.
General Manager
SILVER SCREEN VIDEO/ VIDEO VAULT
1986 - 01.1998
- Charged with two stores and 13 employees. Business included car and home audio electronic sales as well as film transferring services. Responsible for all policies and procedures needed to operate the stores on a daily basis.
- Neighborhood based video rental & electronics sales chain
- Key Results:
- Through constant vigilance, transformed a single 300 sq ft store into three 3,000+ sq ft facilities, each serving over 10,000 families.
Education
High School diploma -
Lake Weir High School
Candler, FL05-1988
Skills
- Store Layout and Planning
- Personnel Evaluation/Hiring
- Merchandising and Marketing
- Inventory Control and Ordering
- Loss Prevention
- Accounting and Budget Management
- Creation of “Best Practices”
- Employee Training and Retention
- Vendor Negotiations & Relations
- Customer Sales, Service and Satisfaction
- Customer relationship building
Timeline
Salesman
Controls Warehouse
05.2019 - 01.2020
Store Manager
Jos. A. Bank
10.2013 - 12.2018
Supervisor
LANDSCAPE MAINTENANCE OF COLLIER/SEA CLEAN YACHT DETAILING
01.2007 - 01.2007
Owner/Partner
1ST TIME VENTURES, INC DBA HITKING SPORTS
06.2002 - 07.2005
Assistant to the Regional Manager
S&J SPORTS DBA PLAY IT AGAIN SPORTS
01.2001 - 01.2002
Assistant Store Manager
S&J SPORTS DBA PLAY IT AGAIN SPORTS
01.1998 - 01.1999
Vice President of Client Services
CARDINAL MANAGEMENT GROUP OF FLORIDA
2007 - 01.2012
General Manager
SILVER SCREEN VIDEO/ VIDEO VAULT
1986 - 01.1998
High School diploma -
Lake Weir High School
Recent Experience
- Cardinal Management Group of Florida, Naples, FL, Vice President of Client Services, 2012-01-01
- Cardinal Management Group of Florida, Naples, FL, Director of Client Services, 2009-01-01, 2012-01-01
- Cardinal Management Group of Florida, Naples, FL, Home Watch Manager, 2007-01-01, 2009-01-01
Past Experience
- Self Employed, Handyman, Ocala, Fl, 2020- Current
- Controls Warehouse, Ocala, FL, 2019- 2020
- Jos A Bank, Fort Myers, Fl, Store Manager, 2013-2018
- Cardinal Management Group, Naples, FL, 2007- 2012
- Landscape Maintenance of Collier/Sea Clean Yachting, Naples, FL, 2005- 2007
- 1st Time Ventures, INC DBA Hitking Sports, Fort Myers, FL, Owner/Partner/Secretary/Treasurer, 2002- 2005
- S&J Sports DBA Play It Again Sports, Ocala, Leesburg, Stuart, Vero Beach, FL, Assistant to the Regional Manager, 1998-2002
- Silver Screen Video/Video Vault, Ocala, FL, General Manager, 1986- 1998
Personal Information
Availability: Available after March 4th, 2013, Will discuss relocation if needed
Awards
- Best Merchandised Store, Leesburg, FL, Play It Again Sports, 1998-01-01
- Best Merchandised Store, Stuart, FL, Play It Again Sports, 1999-01-01
- Best Merchandised Store, Stuart, FL, Play It Again Sports, 2000-01-01
- Southern Region Top Retailer, Play It Again Sports, #14 of 122 in overall sales, 2000-11-01
- Southern Region Top Retailer, Play It Again Sports, #20 of 122 in overall sales, 2001-03-01
Technology Proficiencies
Computers: MS Office (Excel, Outlook, Outlook Express, Paint, Publisher, Word, Works); QuickBooks, QuickBooks POS; Various POS & Inventory Systems
Business Results
- Immediately increased volume of business
- Consistently increased customer base
- Drastically improved customer loyalty and satisfaction
- Significantly reduced expenses while simultaneously increasing income
Public Outreach
- On record before the Martin County City Council to petition the building of a public skate park (2000)
- Participated with Martin County Parks and Recreation department as an assistant to Punt, Pass and Kick participants and featured as Game Entertainment for the Miami Dolphins Halftime Show (12/17/2000) (12/2/2001)
- Featured in an article by The News-Press under Philanthropy (1/8/2005)
Retail Awards
Best Merchandised Store (Leesburg FL), Play It Again Sports, 1998, Best Merchandised Store (Stuart FL), Play It Again Sports, 1999, Best Merchandised Store (Stuart FL), Play It Again Sports, 2000, Southern Region Top Retailer (#14 of 122 in overall sales), Play It Again Sports, November 2000, Southern Region Top Retailer (#20 of 122 in overall sales), Play It Again Sports, March 2001