Video Games
Michael Akers
Amazon Associate
El Mirage,AZ
Summary
Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts up to 100 pounds. Highly experienced in performing quality inspections and machinery operations. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure the position I am applying for.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Amazon Associate
Amazon
Goodyear, AZ
11.2022 - Current
- Worked varied hours to meet seasonal and business needs.
- Accepted extra shifts.
- Maintained a clean and efficient workspace to the best of my ability.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with duties.
- Recommended new strategies to prioritize deadlines.
- Recommended equipment upgrades to supervisor.
Day Porter
Marsden West
Phoenix, AZ
08.2022 - 11.2022
- Communicated with coworkers and managers about completed duties.
- Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Cleaned and organized Cubical, Mother Rooms, Offices, Restrooms, Kitchens, and Breakrooms.
- Checked inventory levels for various chemicals and rag types and placed orders to restock.
- Completed sweeping, mopping and window-cleaning.
- Increased workplace safety by immediately reporting potential hazards.
- Adhered to company safety regulations and OSHA requirements.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Maintained lobby in pristine condition and kept trash promptly emptied.
- Maintained knowledge of destination and answered employee questions within scope of understanding.
Day Porter
OMEX Office Maintenance Experts
Phoenix, AZ
04.2022 - 10.2022
- Communicated with coworkers and managers about completed duties.
- Communicated with managers daily about tasks and goals for each day.
- Increased workplace safety by immediately reporting potential hazards.
- Completed sweeping, mopping and window-cleaning.
- Adhered to company safety regulations and OSHA requirements.
- Performed cleaning and maintenance duties as directed.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Demonstrated commitment through impeccable attendance and quality performance.
- Cleaned and organized building areas as required.
- Maintained lobby in pristine condition and kept trash promptly emptied.
- Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Cleaned and organized DES office space.
- Kept a consistently sanitized office space for both DES employees and customers.
- Arrived early every day without ever missing a day without emergency reason.
- Gained Employee Of The Month Certificate.
Receptionist
Groomer
Phoenix, AZ
08.2021 - 12.2021
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided callers with address, directions, company website and related information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls properly.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
Security Guard
IPSA Security Services
Phoenix, AZ
02.2021 - 08.2021
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Reported irregularities such as fire and safety hazards to maintenance.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Worked independently to resolve urgent issues to protect lives and property.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Completed full building and grounds patrols to spot and investigate concerns.
- Identified violators and escorted departing personnel to guard against theft of property.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Security Guard
Allied Universal Security Services
Phoenix, AZ
08.2020 - 02.2021
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Monitored employee activities, confirming compliance with security regulations.
- Reported irregularities such as fire and safety hazards to maintenance.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Participated in staff meetings, special events and professional development activities.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw entry and exit of up to 1,000 employees and visitors daily.
- Permitted entry with escort for approved persons into secure locations.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Completed full building and grounds patrols to spot and investigate concerns.
- Identified violators and escorted departing personnel to guard against theft of property.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Education
Hardware Engineering
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ 03.2019 - 08.2020
Skills
Practice management
Interests
Hiking
Road Trips
Exploring new places in the world
Guitar
Piano
Computers
Hobbies
During my free time I enjoy reading and writing. Some days I will find an alternative and play some video games or watch some movies. Most of my time is filled with going outside and handling everything that needs to be done to grow and succeed in my life. Being a goal oriented person has given me the ability to involve growth in all of the things that I enjoy doing!
Timeline
Amazon Associate
Amazon
11.2022 - Current
Day Porter
Marsden West
08.2022 - 11.2022
Day Porter
OMEX Office Maintenance Experts
04.2022 - 10.2022
Receptionist
Groomer
08.2021 - 12.2021
Security Guard
IPSA Security Services
02.2021 - 08.2021
Security Guard
Allied Universal Security Services
08.2020 - 02.2021
Hardware Engineering
Maricopa Community Colleges - Gateway Community College
03.2019 - 08.2020