Michael Akers
Phoenix,AZ
Summary
Adept at splicing cables, building boxes and testing systems. Knowledgeable about telecommunication systems layouts, safety protocols and regulatory requirements. Highly organized and detail-oriented with a remarkable work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Fiber Optic Splicing positions. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Fiber Optic Splicer
Team Fishel
05.2023 - Current
- Achieved optimal network performance by splicing fiber optic cables with precision and speed.
- Enhanced customer satisfaction by troubleshooting and repairing damaged fiber optic lines in a timely manner.
- Reduced downtime for clients by efficiently identifying and resolving connectivity issues.
- Ensured accurate documentation of splicing work, maintaining detailed records for future reference.
- Improved service quality by regularly inspecting and maintaining fiber optic equipment and tools.
- Maximized efficiency within a team environment, coordinating schedules, resources, and personnel assignments on multiple simultaneous projects.
Security Guard
Securitas Security Services USA
03.2023 - 05.2023
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
Warehouse Associate
Amazon
01.2022 - 03.2023
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Aided in optimizing warehouse layout for better space utilization and efficient material flow.
- Utilized company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted with reorganizing storage areas during peak seasons to accommodate changes in demand patterns or product offerings efficiently.
Security Guard
Allied Universal Security Services
07.2020 - 12.2022
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Member Attendant / Summer Camp Counselor
Northwest Valley YMCA
04.2018 - 10.2019
- Enhanced customer satisfaction by providing efficient and courteous service.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Participated in training programs to stay current on industry best practices and company policies.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Supported event coordination efforts, ensuring successful execution of special occasions for clients.
- Conducted thorough inspections of facilities to identify areas requiring maintenance or repair, reporting findings to management for prompt resolution.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Supported the development of marketing materials promoting services offered at the establishment, contributing to increased visibility in the marketplace.
- Partnered with colleagues on cross-functional projects aimed at improving overall operational efficiency within the organization.
- Actively participated in staff meetings, offering suggestions on how to further enhance the guest experience.
- Adhered strictly to all safety protocols set forth by both the company and regulatory agencies.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Responded to all customer inquiries thoroughly and professionally.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Provided recommendations and advice for customers to explore and try different products.
- Greeted customers and provided assistance with locating items in store to provide welcoming presence and enhance shopping experience.
- Reviewed and compared sales performance to find innovative ways to meet desired targets.
- Posted signs to attract more customers and increase sales.
- Greeted customers and offered them assistance.
- Handled customer complaints in a professional and courteous manner.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Promptly responded to all requests for assistance.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Managed check-in and check-out process of items.
- Managed locker room inventory and supplies, replenishing as needed.
- Assisted customers with finding items and storing belongings.
- Conducted locker room tours and provided information and directions.
- Collaborated with management team, promoting efficient and effective coatroom operation.
- Collected payments and issued locker room passes.
Education
GED -
Valley Vista High School
Surprise, AZNo Degree - Hardware Engineering And Cyber Network Security
Maricopa Community Colleges - Gateway Community College
Phoenix, AZSkills
- Fiber Optic Installation
- Emergency Repairs
- Network Troubleshooting
- Computer Literacy
- Fusion Splicing
- Decision Making
- Conflict Resolution
- Problem Solving
- Color Code Knowledge
- Fiber Identification
- Connector Inspection
- Fiber Optic Safety
- Cable Preparation
- Quality Control
- Continuous Learning
- Critical Thinking
- Team Coordination
- OTDR Testing
- Fiber Termination
- Customer Service
- Attention to Detail
- Active Listening Abilities
- Hand-Tool Proficiency
- Loose Tube Cables
- Reading Comprehension
- Safety Practices
- Quality Control Inspection
- Maintaining Inventory
- Operating Equipment
- Configuring Equipment
- Cable Splicing
- Educating Customers
- Installing Equipment
- Safety Awareness
- Equipment Installation
- Office Installations
- Quality Assurance
- Complaint Resolution
- Marketing Strategy
- Team Training and Development
- Data Entry
- File Management
- Office Management
- Technical Support
- Project Coordination
- Scheduling
- Data Inputting
- Professional Demeanor
- Tech-Savvy
- Document Management
- Verbal and Written Communication
- Security Awareness
- Calendar Management
- Basic Accounting
- Scheduling Appointments
- Documentation and Reporting
- Information Protection
- Supply Management
- Organization Skills
- Telephone Skills
- Performance Improvement
Timeline
Fiber Optic Splicer
Team Fishel
05.2023 - Current
Security Guard
Securitas Security Services USA
03.2023 - 05.2023
Warehouse Associate
Amazon
01.2022 - 03.2023
Security Guard
Allied Universal Security Services
07.2020 - 12.2022
Member Attendant / Summer Camp Counselor
Northwest Valley YMCA
04.2018 - 10.2019
GED -
Valley Vista High School
No Degree - Hardware Engineering And Cyber Network Security
Maricopa Community Colleges - Gateway Community College
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