Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Akers

Phoenix,AZ

Summary

Adept at splicing cables, building boxes and testing systems. Knowledgeable about telecommunication systems layouts, safety protocols and regulatory requirements. Highly organized and detail-oriented with a remarkable work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Fiber Optic Splicing positions. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Fiber Optic Splicer

Team Fishel
05.2023 - Current
  • Achieved optimal network performance by splicing fiber optic cables with precision and speed.
  • Enhanced customer satisfaction by troubleshooting and repairing damaged fiber optic lines in a timely manner.
  • Reduced downtime for clients by efficiently identifying and resolving connectivity issues.
  • Ensured accurate documentation of splicing work, maintaining detailed records for future reference.
  • Improved service quality by regularly inspecting and maintaining fiber optic equipment and tools.
  • Maximized efficiency within a team environment, coordinating schedules, resources, and personnel assignments on multiple simultaneous projects.

Security Guard

Securitas Security Services USA
03.2023 - 05.2023
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Reduced incidences of theft by implementing effective access control measures.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Improved response time to incidents by maintaining clear communication channels with team members.
  • Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.

Warehouse Associate

Amazon
01.2022 - 03.2023
  • Improved warehouse efficiency by streamlining inventory management processes.
  • Reduced order processing time through effective organization and prioritization of tasks.
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Aided in optimizing warehouse layout for better space utilization and efficient material flow.
  • Utilized company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Assisted with reorganizing storage areas during peak seasons to accommodate changes in demand patterns or product offerings efficiently.

Security Guard

Allied Universal Security Services
07.2020 - 12.2022
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Reduced incidences of theft by implementing effective access control measures.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
  • Improved response time to incidents by maintaining clear communication channels with team members.
  • Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
  • Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
  • Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Member Attendant / Summer Camp Counselor

Northwest Valley YMCA
04.2018 - 10.2019
  • Enhanced customer satisfaction by providing efficient and courteous service.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
  • Handled cash transactions accurately, ensuring proper documentation for financial records.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
  • Participated in training programs to stay current on industry best practices and company policies.
  • Provided exceptional customer service by promptly addressing guest needs and requests.
  • Supported event coordination efforts, ensuring successful execution of special occasions for clients.
  • Conducted thorough inspections of facilities to identify areas requiring maintenance or repair, reporting findings to management for prompt resolution.
  • Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
  • Supported the development of marketing materials promoting services offered at the establishment, contributing to increased visibility in the marketplace.
  • Partnered with colleagues on cross-functional projects aimed at improving overall operational efficiency within the organization.
  • Actively participated in staff meetings, offering suggestions on how to further enhance the guest experience.
  • Adhered strictly to all safety protocols set forth by both the company and regulatory agencies.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Responded to all customer inquiries thoroughly and professionally.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Provided recommendations and advice for customers to explore and try different products.
  • Greeted customers and provided assistance with locating items in store to provide welcoming presence and enhance shopping experience.
  • Reviewed and compared sales performance to find innovative ways to meet desired targets.
  • Posted signs to attract more customers and increase sales.
  • Greeted customers and offered them assistance.
  • Handled customer complaints in a professional and courteous manner.
  • Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
  • Promptly responded to all requests for assistance.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Managed check-in and check-out process of items.
  • Managed locker room inventory and supplies, replenishing as needed.
  • Assisted customers with finding items and storing belongings.
  • Conducted locker room tours and provided information and directions.
  • Collaborated with management team, promoting efficient and effective coatroom operation.
  • Collected payments and issued locker room passes.

Education

GED -

Valley Vista High School
Surprise, AZ

No Degree - Hardware Engineering And Cyber Network Security

Maricopa Community Colleges - Gateway Community College
Phoenix, AZ

Skills

  • Fiber Optic Installation
  • Emergency Repairs
  • Network Troubleshooting
  • Computer Literacy
  • Fusion Splicing
  • Decision Making
  • Conflict Resolution
  • Problem Solving
  • Color Code Knowledge
  • Fiber Identification
  • Connector Inspection
  • Fiber Optic Safety
  • Cable Preparation
  • Quality Control
  • Continuous Learning
  • Critical Thinking
  • Team Coordination
  • OTDR Testing
  • Fiber Termination
  • Customer Service
  • Attention to Detail
  • Active Listening Abilities
  • Hand-Tool Proficiency
  • Loose Tube Cables
  • Reading Comprehension
  • Safety Practices
  • Quality Control Inspection
  • Maintaining Inventory
  • Operating Equipment
  • Configuring Equipment
  • Cable Splicing
  • Educating Customers
  • Installing Equipment
  • Safety Awareness
  • Equipment Installation
  • Office Installations
  • Quality Assurance
  • Complaint Resolution
  • Marketing Strategy
  • Team Training and Development
  • Data Entry
  • File Management
  • Office Management
  • Technical Support
  • Project Coordination
  • Scheduling
  • Data Inputting
  • Professional Demeanor
  • Tech-Savvy
  • Document Management
  • Verbal and Written Communication
  • Security Awareness
  • Calendar Management
  • Basic Accounting
  • Scheduling Appointments
  • Documentation and Reporting
  • Information Protection
  • Supply Management
  • Organization Skills
  • Telephone Skills
  • Performance Improvement

Timeline

Fiber Optic Splicer

Team Fishel
05.2023 - Current

Security Guard

Securitas Security Services USA
03.2023 - 05.2023

Warehouse Associate

Amazon
01.2022 - 03.2023

Security Guard

Allied Universal Security Services
07.2020 - 12.2022

Member Attendant / Summer Camp Counselor

Northwest Valley YMCA
04.2018 - 10.2019

GED -

Valley Vista High School

No Degree - Hardware Engineering And Cyber Network Security

Maricopa Community Colleges - Gateway Community College
Michael Akers