Michael Akers
Tampa,FL
Summary
Experienced program management professional with a strong ability to drive impactful results. Demonstrated success in optimizing program operations and fostering cross-functional collaboration. Known for reliability and adaptability, consistently aligning team efforts with organizational goals. Skilled in strategic planning and problem-solving, enabling effective decision-making and efficient resolution of challenges.
Overview
9
9
years of professional experience
Work History
Assistant Program Director
TrueCore Behavioral Solutions
01.2023 - 03.2025
- Provide a safe and secure working environment for program participants and staff
- Supported the Program Director in overseeing daily operations, ensuring timely completion of tasks and meeting project deadlines. Conducted performance reviews to provide feedback to staff for improvements.
- Collaborated with multidisciplinary teams in developing comprehensive plans that address clients'' unique goals while promoting overall wellbeing.
- Improved program efficiency by streamlining processes and implementing innovative organizational strategies.
- Maintained and updated project related documents.
- Exceeded productivity, quality and customer service standards by resolving problems, completing audits, identifying trends and determining system improvements.
- Developed and maintained standard operating procedures, ensuring consistency in staff performance and continuity of services provided.
Employment Specialist
The Grow Group
05.2021 - 01.2023
- Engages clients and establishes trusting, collaborative relationships directed toward the goal of competitive employment
- Assesses clients' vocational functioning on ongoing basis utilizing background information and work experiences
- Conducts job development and job search activities directed toward positions that are individualized
- Provides individualized follow-along supports to assist clients in maintaining employment
Externship
CareBand Services
04.2021 - 09.2021
- 6-month project Resulting in an Agency-wide Five-Year Roadmap for improving information security posture for CareBand
- Sustain CareBand operations during a contingency
- Restore systems and subsystems in minimal time
- Protect Personal Identifiable Information (PII)
- Ensure New Data Collection During Contingency
- Alert Customers When the Network Is Down
Transitional Service Manager
TrueCore Behavioral Solutions
02.2021 - 05.2021
- Plan educational and career workshops
- Work with residents on their resumes and educational options (GED, Job core, College)
- Create a 30-day post release calendar with appointments for providers
- Assess residents on life skills and work on the top three they have difficulty with
Shift Manager
TrueCore Behavioral Solutions
02.2020 - 02.2021
- Supervision of direct care workers
- Completion of shift log book
- Completion of daily shift paperwork in regards to accountabilities, mental health paperwork, behavioral reports, etc
- Insurance of facility cleanliness and safety
- Completion of end of shift debriefings
Child Safety Case Manager
07.2019 - 02.2020
- Conduct assessments to evaluate children’s needs and concerns
- Conduct regular follow-up and conflict resolution meetings with parents/families
- Make referrals to internal and offsite services to meet children’s individual needs
- Provide positive guidance and discipline on proper supervision of children, nutrition and consistent school attendance
Case Manager
Grace Point
12.2018 - 04.2019
- Provides advocacy, coordination and continuity of evidence-based care
- Collaborative process of triage, assessment, planning, and communication
- Participates as a member of a multidisciplinary treatment team
Behavioral Health Tech
Grace Point
07.2018 - 12.2018
- Provides direct care to patients with behavioral health illness
- Observing and monitoring patient behavior
- Assisting patients with activities of daily living (ADL)
- Leading activity groups and community meetings
Unit Manager
TrueCore Behavioral Solutions
07.2017 - 07.2018
- Supervision of shift supervisors and assist in direct care duties as needed
- Completion of daily shift paperwork, direct care evaluations, corrective actions reports, and termination paperwork
- Daily systematic distribution of equipment and supplies to shift supervisors, staff, and program participants
- Participation in all juvenile intake, juvenile monthly update, and juvenile needs assessment meetings
- Instruct juveniles on the proper methods of personal care and basic household activities to meet all standards of order, cleanliness, and safety
- Provide crisis intervention, behavioral management, and physical restraints for juveniles when needed
- Enforcement of timeliness in program daily schedule
- Daily facility checks and shift debriefings
Shift Manager
TrueCore Behavioral Solutions
01.2016 - 07.2017
- Completion of daily shift paperwork in regards to accountabilities, mental health paperwork, behavioral reports, etc
- Insurance of facility cleanliness and safety
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Completion of end of shift debriefings
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
B.A. - Criminal Justice, Psychology
Seton Hill University
Greensburg, PA12.2013
Master of Science - Cyber Security
Capella University
09.2021
Skills
- Customer service experience
- Effective Communication Skills
- Conflict Management
- Crisis Management Skills
- Analytical Problem Solving
- Ensures Confidentiality Compliance
- Constructive Outlook
- Detail-Oriented Approach
- Experienced with Document Editing Tools
- Administration
Timeline
Assistant Program Director
TrueCore Behavioral Solutions
01.2023 - 03.2025
Employment Specialist
The Grow Group
05.2021 - 01.2023
Externship
CareBand Services
04.2021 - 09.2021
Transitional Service Manager
TrueCore Behavioral Solutions
02.2021 - 05.2021
Shift Manager
TrueCore Behavioral Solutions
02.2020 - 02.2021
Child Safety Case Manager
07.2019 - 02.2020
Case Manager
Grace Point
12.2018 - 04.2019
Behavioral Health Tech
Grace Point
07.2018 - 12.2018
Unit Manager
TrueCore Behavioral Solutions
07.2017 - 07.2018
Shift Manager
TrueCore Behavioral Solutions
01.2016 - 07.2017
B.A. - Criminal Justice, Psychology
Seton Hill University
Master of Science - Cyber Security
Capella University
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