MICHAEL ALBERTO DALEY
Miami,FL
Summary
Dynamic healthcare leader with extensive experience in patient access and financial services within major healthcare institutions. Recognized for driving measurable improvements in patient service delivery, operational efficiency, and overall healthcare accessibility. Thrives in high-pressure environments, consistently surpassing organizational objectives through strategic problem-solving and leadership. Bilingual in English and Spanish, fostering seamless communication with diverse patient populations and multidisciplinary teams. Proven track record in optimizing healthcare operations, leveraging a data-driven and analytical approach to drive sustainable success and excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager, On-Site Patient Access
University of Miami
02.2022 - Current
- Successfully contributed to the launch of two new clinic Go-Lives, ensuring smooth operations and effective team transitions.
- Manages the day-to-day operations of Tier 1 essential workers that provide critical functions that cannot be paused in traditional and non-traditional healthcare settings and who perform a wide range of critical front end revenue cycle and clinic support functions from pre-arrival to discharge utilizing multiple systems simultaneously
- Interfaces effectively and maintains a close working relationship with all members of the health care team to ensure a seamless check in and out clinic flow and positive experience for patients and caregivers.
- Achieved a bypass warning error rate of 0.05% or lower by meticulously reviewing and correcting check-in/out alerts
- Cross-trained existing employees to maximize team agility and performance.
- Consistently met and exceeded key performance indicators (KPIs), ensuring operational efficiency, patient access, and service excellence.
Lead Patient Financial Representative
Baptist Health South Florida
12.2017 - 02.2022
- Acted as a key registration resource and leader, training new hires
- Managed insurance verifications and authorizations for patient care
- Coordinated therapist schedules for optimal capacity utilization
- Resolved patient conflicts, ensuring satisfaction
- Recognized as 'Employee of the Month' in September 2021
Member Services Representative
Molina Healthcare
01.2016 - 11.2017
- Delivered exceptional customer service for billing, service requests, and grievances
- Managed department escalations with accountability and effective communication
- Achieved individual performance goals aligned with call center objectives
Education
Master of Business Administration - Healthcare Management
Western Governors University
11-2025
Bachelor of Science - Health Service Administration
Florida International University
01.2021
Skills
- Cerner
- Microsoft Office
- Epic
- Rev Cycle
- Workday
- PeopleSoft
- Tool / Technology
- Customer relationship management (CRM)
- Customer service
- Team leadership
- Verbal and written communication
- Relationship building
Certification
Certified Revenue Cycle Representative (CRCR), Healthcare Financial Management Association (HFMA)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager, On-Site Patient Access
University of Miami
02.2022 - Current
Lead Patient Financial Representative
Baptist Health South Florida
12.2017 - 02.2022
Member Services Representative
Molina Healthcare
01.2016 - 11.2017
Bachelor of Science - Health Service Administration
Florida International University
Certified Revenue Cycle Representative (CRCR), Healthcare Financial Management Association (HFMA)
Master of Business Administration - Healthcare Management
Western Governors University
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