Michael Aldridge

Floor care strip and wax floors, replaced tiles and operated equipment for floorcare

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Verified accuracy of all deliveries against order forms.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
• Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.

• Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
• Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
• Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
• Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
• Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
• Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
• Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
• Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
• Increased customer satisfaction at the end of the day by maintaining exceptional standards of service during closing hours.
• Reduced errors in financial transactions by thoroughly reviewing and verifying paperwork before submission.
• Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
• Monitored staff performance during closings, providing constructive feedback to ensure continuous improvement in efficiency and effectiveness.
• Assisted upper management in analyzing sales data, identifying areas of opportunity for growth and developing strategies to meet company goals.
• Utilized problem-solving skills to quickly address and rectify any issues that arose during closing process.
• Facilitated smooth transitions for clients during closing process by providing clear and timely communication.
• Maintained up-to-date knowledge of industry regulations, ensuring compliance in all closing transactions.
• Oversaw preparation and finalization of all closing documents, ensuring accuracy and legality.
• Conducted thorough audits of closing files to maintain compliance with regulatory standards, mitigating risk.
• Reported issues to higher management with great detail.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Created and maintained safe and secure work environments for employees.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
• Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Built strong client relationships through consistent communication and effective problemsolving.
• Provided first-rate service to all customers and potential customers.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
• Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
• Exceeded sales targets by consistently meeting and surpassing monthly quotas.
• Demonstrated product features, answered questions and persuasively overcame objections.
• Drafted, finalized and submitted paperwork to complete sales.
• Increased sales revenue by developing and implementing strategic sales plans.
• Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
• Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
• Coached junior sales team members on best practices, contributing to their professional development and overall success.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Achieved or exceeded company-defined sales quotas.
• Informed customers of promotions to increase sales productivity and volume.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Trained new employees on customer service, money handling and organizing strategies.
• Built relationships with customers and community to promote long term business growth.
• Contributed to team objectives in fast-paced environment.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Kept detailed records of daily activities through online customer database.
• Set and achieved company defined sales goals.
• Stayed current on company offerings and industry trends.
• Attended monthly sales meetings and quarterly sales trainings.
• Maintained current knowledge of evolving changes in marketplace.
• Monthly inventory audits and price audits