Michael Alekna
Canton,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Safety Vehicle Compliance Agent
Fed Ex Custom Critical
03.2017 - Current
- Obtained and distributed all DOT permits, hazmat and non hazmat, as well as binding insurance coverages and fuel cards
- Identified gaps in existing compliance processes and recommended updates
- Oversaw and monitored violation tracking system for accuracy, reducing out of service and time off road issues.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Developed and maintained compliance database, tracking all compliance activities and documents.
Customer Intimacy Team- Key Account Dispatcher
Fed Ex Custom Critical
06.2014 - 03.2017
- Dispatched key account holders critical freight shipments throughout continental United States and Canada, using appropriate truck size and driver combination to ensure time critical and specialized handling requests were done to customer satisfaction, ensuring high-volume repeat business with large national customers
- Responsible for monitoring remaining driver's hours of service to ensure all dispatched and pre- dispatched loads were fully compliant with DOT hours of service regulations
- Contributed to team objectives in fast-paced environment. Received Company recognized Bravo Zulu, July 2015.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- In addition to hours of service monitoring, my duties included recovering freight on mechanical breakdowns or hours of services mishaps, sending roadside services to broken down units, as well as providing timely updates to internal staff, drivers, customers, and management, to ensure everyone had most current information available on their critical freight shipments.
Customer Service Representative, Surface Expedite
FedEx Custom Critical
10.2011 - 06.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided primary customer support to internal and external customers.
Sports Official Baseball, Softball, Football
Ohio High School Athletic Association
08.2015 - Current
- Promoted good sportsmanship among players.
- Navigated difficult situations using effective communication and explanation of game rules.
- Enforced rules and regulations during games to facilitate safe and fair play.
- Coordinated with other referees to execute smooth and consistent games.
Tier 3 Technical Support Representative/Lead CSR
Universal Electronics Inc
11.2009 - 03.2012
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes .by setting in home tech appointments
Retail Sales Representative
Alltel Wireless
06.2008 - 09.2008
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Recommended merchandise to customers based on needs and preferences.
- Located merchandise across various stores to address customer needs.
- Recognized for exceeding monthly sales goals from date of hire through end of tenure, selling anywhere from 110-167% of quota
Retail Sales Consultant
AT&T Mobility
04.2007 - 06.2008
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Exceeded sales goals by 5-25% utilizing exemplary customer service skills, company recognized for the months of June2007 through August 2007
Education
Bachelor of Science - Marketing
University of Akron
Akron, OH05.1999
Skills
- Strong written and verbal communication
- Teamwork and cross-team skills, recognized by Fed Ex with Bravo Zulu and team awards in 2022 and 2023
- Proficient in MS Office
- Detail oriented
- Flexibility
- Time Management
- Strong work ethic, ability to work with across departments, as well those of varying ages, ethnicities, and backgrounds
- Inspection Reviews
Accomplishments
- 4 Fed Ex Company recognized Bravo Zulu and 2 Team awards for excelling both at my core responsibilities, as well as across departments
Timeline
Safety Vehicle Compliance Agent
Fed Ex Custom Critical
03.2017 - Current
Sports Official Baseball, Softball, Football
Ohio High School Athletic Association
08.2015 - Current
Customer Intimacy Team- Key Account Dispatcher
Fed Ex Custom Critical
06.2014 - 03.2017
Customer Service Representative, Surface Expedite
FedEx Custom Critical
10.2011 - 06.2014
Tier 3 Technical Support Representative/Lead CSR
Universal Electronics Inc
11.2009 - 03.2012
Retail Sales Representative
Alltel Wireless
06.2008 - 09.2008
Retail Sales Consultant
AT&T Mobility
04.2007 - 06.2008
Bachelor of Science - Marketing
University of Akron