Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

MICHAEL ALEXANDER

Concord

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Claims Examiner

Insurance Company of the West
Pleasanton
10.2023 - 07.2025
  • Investigated workers' compensation claims to ensure compliance and accuracy.
  • Reviewed medical documentation to assess claim validity and benefits eligibility.
  • Evaluated evidence, making informed decisions on claim approvals or denials.
  • Managed case files for timely processing and documentation updates.
  • Collaborated with legal teams on complex claims requiring extensive analysis.
  • Educated clients about workers' compensation processes and available resources.
  • Participated in meetings with internal teams and external partners regarding claims management projects.
  • Guided employers on best practices to mitigate risks related to workplace accidents.

Flooring Supervisor

The Home Depot
Concord
07.2019 - 10.2023
  • Achieved promotion within two years due to leadership and customer service excellence.
  • Developed and executed sales promotions and advertising strategies to increase profits and attract new customers.
  • Supervised eight associates, consistently meeting or exceeding weekly sales goals.
  • Enhanced individual performance through coaching, direction, and constructive feedback.
  • Trained team members on effective strategies to achieve operational and sales objectives.

Education

BACHELOR OF SPECIALIZED STUDIES - Business

University of Northwestern Ohio
Lima, OH
06.2018

Associate of Science - Social and Behavioral Sciences

Los Medanos College
Pittsburg, CA
05.2016

Skills

  • Team coordination
  • Policy interpretation
  • Effective communication
  • Coaching and mentoring
  • Negotiation strategies
  • Verbal communication

Affiliations

  • Collegiate baseball player, leading team to World Series as the top pitcher
  • Enjoy sports and outdoor activities, spending time playing golf or hiking

Accomplishments

  • Named top 3 in claims resolutions for the 4th Quarter of 2024 in my office.

Timeline

Claims Examiner

Insurance Company of the West
10.2023 - 07.2025

Flooring Supervisor

The Home Depot
07.2019 - 10.2023

BACHELOR OF SPECIALIZED STUDIES - Business

University of Northwestern Ohio

Associate of Science - Social and Behavioral Sciences

Los Medanos College

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