MICHAEL ALFANO
Boynton Beach,FL
Summary
Highly motivated Assistant Service Manager with 21 years of automotive experience. Consistently achieves results by utilizing and building high performance teams. Excellent communication skills with proven history of effectively coordinating cross-organizational levels.
Professional service manager adept at overseeing daily operations and enhancing customer experiences. Proven track record in team collaboration, problem-solving, and adapting to changing demands. Strong skills in leadership, conflict resolution, and operational efficiency. Known for reliability and consistently delivering results.
Knowledgeable Service Advisor with solid background in managing service operations and ensuring customer satisfaction. Proven track record of implementing process improvements and resolving escalated issues effectively. Demonstrated ability to lead teams and streamline workflows while maintaining high service standards.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Assistant Service Manger/Service Advisor
Greico FORD
04.2024 - 07.2025
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Followed up with customers during and after installations to verify satisfaction.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Developed written plans and obtained customer consent to proceed.
Assistant Service Manager
BMW
12.2021 - 03.2023
- Perform Service Advisor duties writing estimates warranty and retail repair orders specific to the manufacturer policy. Recalls, customer pay repairs. Work with shop foreman and determine the standard of work completion so customer can notify of repair and appointment.
- Act as an Assistant Service Manager in customer complaints and shop issues. Schedule appointments for customers for service and act as a liaison for sales and management for new and certified vehicle purchases with problems that may arise. First hand contact interviews with clients to extend warranty benefits and why the benefits.
- Hours per RO range 3.25 to 4.11.
- Sales for August month $80,000 parts and labor.
- Manage customer expectations fully to obtain customer satisfaction.
Assistant Service Manager
JM LEXUS
07.2016 - 12.2021
- Perform Service Advisor duties writing estimates warranty and retail repair orders specific to the manufacturer policy. Recalls, customer pay repairs. Work with shop foreman and determine the standard of work completion so customer can notify of repair and appointment.
- Act as an Assistant Service Manager in customer complaints and shop issues. Schedule appointments for customers for service and act as a liaison for sales and management for new and certified vehicle purchases with problems that may arise. First hand contact interviews with clients to extend warranty benefits and why the benefits.
- Hours per RO range 3.25 to 4.11.
Senior Service Advisor
Arrigo Chrysler Dodge Jeep
05.2014 - 07.2016
- Perform Service Advisor duties writing estimates warranty and retail repair orders specific to the manufacturer policy. Recalls, customer pay repairs. Work with shop foreman and determine the standard of work completion so customer can notify of repair and appointment.
- Act as an Assistant Service Manager in customer complaints and shop issues. Schedule appointments for customers for service and act as a liaison for sales and management for new and certified vehicle purchases with problems that may arise. First hand contact interviews with clients to extend warranty benefits and why the benefits.
- Hours per RO range 3.25 to 4.11.
Senior Service Consultant
OPEN ROAD MERCEDES BENZ
09.2011 - 04.2014
- Perform Service Advisor duties writing estimates warranty and retail repair orders specific to the manufacturer policy. Recalls, customer pay repairs. Work with shop foreman and determine the standard of work completion so customer can notify of repair and appointment.
- Act as an Assistant Service Manager in customer complaints and shop issues. Schedule appointments for customers for service and act as a liaison for sales and management for new and certified vehicle purchases with problems that may arise. First hand contact interviews with clients to extend warranty benefits and why the benefits.
- Hours per RO range 3.25 to 4.11.
- Present Reason for leaving: Moved to Florida to be closer to family.
Service Advisor
DANA LINCOLN MERCURY
04.2005 - 04.2008
- Perform Service Advisor duties writing estimates warranty and retail repair orders specific to the manufacturer policy. Recalls, customer pay repairs. Work with shop foreman and determine the standard of work completion so customer can notify of repair and appointment.
- Act as an Assistant Service Manager in customer complaints and shop issues. Schedule appointments for customers for service and act as a liaison for sales and management for new and certified vehicle purchases with problems that may arise. First hand contact interviews with clients to extend warranty benefits and why the benefits.
- Hours per RO range 3.25 to 4.11.
AVP of Operations
ITG Inc
06.2000 - 04.2004
- Assistant Vice President of Operations
DESKTOP SUPPORT TEAM LEAD
J MORGAN
02.1997 - 01.2000
- Desktop Team Lead for Desktop Support for Equity Floor
DESKTOP SUPPORT FOR INVESTMENT BANKING
MERRILL LYNCH
01.1991 - 01.1997
- Desktop Support for Investment Banking
Education
Bachelor of Science - Mathematics and Computer Science
Pace University
New York, NYAssociate of Science - Computer Science
Queens , NY01.1990
Skills
- Organizational Orientation
- Multitasking and Organization
- Service Delivery Optimization
- Computer Skills
- Staff Training
- Relationship Building
- Customer Service Focus
- Lead Generation
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
- Sales support
- Operation Monitoring
- Operational improvements
- Team building expertise
- Database administration
- Strong leadership
- Employee relations
- Positive attitude
Certification
- FORD MASTER CERTIFIED
- AUDI MASTER CERTIFIED
- BMW CERTIFIED
- LEXUS CERTIFIED
- CHRYSLER CERTIFIED
Timeline
Assistant Service Manger/Service Advisor
Greico FORD
04.2024 - 07.2025
Assistant Service Manager
BMW
12.2021 - 03.2023
Assistant Service Manager
JM LEXUS
07.2016 - 12.2021
Senior Service Advisor
Arrigo Chrysler Dodge Jeep
05.2014 - 07.2016
Senior Service Consultant
OPEN ROAD MERCEDES BENZ
09.2011 - 04.2014
Service Advisor
DANA LINCOLN MERCURY
04.2005 - 04.2008
AVP of Operations
ITG Inc
06.2000 - 04.2004
DESKTOP SUPPORT TEAM LEAD
J MORGAN
02.1997 - 01.2000
DESKTOP SUPPORT FOR INVESTMENT BANKING
MERRILL LYNCH
01.1991 - 01.1997
Bachelor of Science - Mathematics and Computer Science
Pace University
Associate of Science - Computer Science
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