Michael Allen
Indianapolis,IN
Summary
Motivated service professional with exceptional social skills, communication abilities and customer service background. Possesses extensive daily planning and operations experience. Skilled in handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. Pursues every opportunity to support team members and proactively address issues.
Overview
12
12
years of professional experience
Work History
General Manager
The Pintroom
03.2023 - Current
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
Restaurant Manager
High Velocity Sports Bar
08.2022 - 03.2023
- Strategized to increase bar revenue through promotional concepts, specialty drinks, and customer-focused events resulting in company-high net sales of $2.7 million from September '22 to March '23.
- Maintained the distinction of #1 restaurant on trip advisor for 6 consecutive months. September '22 to March '23.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Monitored and adjusted pricing, discounts, and promotions to maximize profitability.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Designed special drink and cocktail offerings as part of seasonal offerings.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
General Manager
Ellison Brewery And Spirits LLC
04.2021 - 08.2022
- Oversaw front and back of house personnel to maintain adequate staffing and minimize overtime.
- Implemented scheduling procedures decreasing monthly labor cost from 43.6% to 27.9%.
- Prepared for and executed new menu implementations maintaining an overall food cost of 30%.
- Developed, implemented and managed business plans resulting in a 53% increase in monthly food and beverage sales.
- Effectively managed payroll, timekeeping, and paperwork for new hires and terminations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Carefully interviewed, selected, trained, and supervised staff.
- Purchased adequate quantities of food, beverages, equipment and supplies.
Disclosure Analyst
Home Point Financial
03.2019 - 05.2022
- Maintained knowledge of loan programs offered through bank.
- Set up loan file with accurate fees according to selected loan program and other loan parameters.
- Managed company disclosure timelines to maintain delivery standards and timetables.
- Prepared loan estimate with new loan application and sent initial disclosures.
Mortgage Loan Officer
Royal United Mortgage
01.2017 - 12.2019
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Reviewed loan files and updated to match current standards.
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
Assistant Manager
Wild Beaver Saloon
08.2013 - 12.2018
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Checked ID cards and verified bar guests were of legal age.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Replaced empty kegs and soda syrups.
- Assisted in setting up and breaking down bar area.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept detailed inventories and notified general manager of ordering needs for liquor, beer, wine, and bar supplies.
Bartender
Spectrum Catering
02.2016 - 12.2016
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Social
12.2015 - 06.2016
- Crafted special drink and cocktail menu items.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
Server, Bartender
Country Club Of Terre Haute
07.2012 - 08.2013
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Crafted special drink and cocktail menu items.
Education
Bachelor of Science - Psychology
Indiana State University
Terre Haute, IN05.2024
High School Diploma -
Ben Davis High School
Indianapolis, IN05.2009
Skills
- Team Leadership
- Dining Room Management
- Liquor, Beer and Wine Knowledge
- Verbal and Written Communication
- Training and Mentoring
- Responsible Alcohol Service
- Cash Handling
- Inventory Management
Timeline
General Manager
The Pintroom
03.2023 - Current
Restaurant Manager
High Velocity Sports Bar
08.2022 - 03.2023
General Manager
Ellison Brewery And Spirits LLC
04.2021 - 08.2022
Disclosure Analyst
Home Point Financial
03.2019 - 05.2022
Mortgage Loan Officer
Royal United Mortgage
01.2017 - 12.2019
Bartender
Spectrum Catering
02.2016 - 12.2016
Bartender
Social
12.2015 - 06.2016
Assistant Manager
Wild Beaver Saloon
08.2013 - 12.2018
Server, Bartender
Country Club Of Terre Haute
07.2012 - 08.2013
Bachelor of Science - Psychology
Indiana State University
High School Diploma -
Ben Davis High School
Similar Profiles
Peterson LavachePeterson Lavache
Operations Supervisor at GeodisOperations Supervisor at Geodis
Davina RobbinsDavina Robbins
Sterile Processing Support Services at GhostRxSterile Processing Support Services at GhostRx
Nahum QuarlesNahum Quarles
Mechanical Engineering Intern at Raglan LLCMechanical Engineering Intern at Raglan LLC
Dana BirdsongDana Birdsong
Business Assistant at Heartland DentalBusiness Assistant at Heartland Dental
Elizabeth SylviaElizabeth Sylvia
General Manager at Mariners ResturantGeneral Manager at Mariners Resturant