Michael Allen
Taylorsville,UT
Summary
Eager Terminal manager with extensive knowledge of logistics and training excellent employees. Adept at planning schedules and working on tight budgets without sacrificing quality of work. Successful at meeting long-term goals and daily streamlining.
Overview
18
18
years of professional experience
Work History
Dispatch Operations Manager
Savage Sweets Inc.
08.2023 - Current
- Improved dispatch efficiency by implementing streamlined processes and procedures for tracking and coordinating shipments.
- Reduced response times for customer inquiries with effective communication strategies and thorough knowledge of operations.
- Developed strong relationships with drivers to optimize routing, reduce delivery times, and improve overall customer satisfaction.
- Addressed operational issues promptly, resolving problems effectively to maintain seamless workflow.
- Conducted regular performance evaluations for dispatch staff, identifying areas for improvement and providing appropriate training opportunities.
- Assisted in hiring new employees by conducting interviews, evaluating candidates'' skills, and making recommendations based on company needs.
- Optimized shift scheduling through careful analysis of labor requirements and seasonal fluctuations in demand patterns.
Terminal Manager
Yellow Freight
10.2017 - 08.2023
- Improved terminal efficiency by streamlining processes and implementing innovative solutions.
- Reduced operational costs through effective budget management and resource allocation.
- Enhanced safety standards by conducting regular audits and implementing corrective actions.
- Increased on-time performance with proactive scheduling and efficient workforce deployment.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Implemented staff training programs to enhance employee skills, productivity, and overall job satisfaction.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Established a culture of continuous improvement within the team, leading to enhanced performance levels across various functions.
- Coordinated with cross-functional teams for seamless execution of projects and tasks within the terminal environment.
- Drove employee engagement through open communication channels, frequent feedback sessions, and recognition of outstanding efforts.
- Facilitated change management processes during organizational restructures or strategic shifts in business direction without compromising operational excellence.
- Fielded customer complaints and comments and rectified issues.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Monitored employee performance and productivity.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Generated profit and loss statements and financial overviews of store.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
- Tracked production and quality control systems to proactively identify deficiencies.
Store Manager
AutoZone
06.2014 - 10.2017
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Sales Representative
Safety Kleen
02.2006 - 12.2013
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Negotiated contracts with clients and developed relationships with key personnel.
Education
High School Diploma -
Kearns High School
Kearns, UTSkills
- Logistics Management
- Route Planning
- Scheduling Coordination
- Transportation knowledge
- Budgeting and financial management
- KPI Tracking
- Direct Sales
- Attention to Detail
- Employee Motivation
- Performance Evaluation and Monitoring
- Analytical Skills
- Organizational Skills
Timeline
Dispatch Operations Manager
Savage Sweets Inc.
08.2023 - Current
Terminal Manager
Yellow Freight
10.2017 - 08.2023
Store Manager
AutoZone
06.2014 - 10.2017
Sales Representative
Safety Kleen
02.2006 - 12.2013
High School Diploma -
Kearns High School