Michael Allen
Lakeland ,FL
Summary
Driven and adaptable professional with a strong background in machinery operation and customer service, notably at Campbells Soup. Excelled in enhancing production efficiency and quality assurance, while fostering teamwork and effective communication. Demonstrated problem-solving prowess and a commitment to safety compliance, significantly contributing to workplace improvements and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Divider Operator
Campbells Soup
Lakeland, FL
03.2022 - 04.2024
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Assisted with equipment startups and machine installation tasks.
- Set up machines to start production cycles and controlled machine settings.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Coordinated with other departments to address production-related issues, fostering effective communication across teams.
- Fed raw materials into machines.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected products and machines to maintain quality and efficiency.
Customer Service Representative
IGT Solutions
Lakeland, FL
06.2017 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Ged -
Traviss Technical College
Lakeland, FL1999
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Machine Operation
- Equipment Operation
- Efficient multitasking
- Effective Communication
- Valid Driver's License
- Safety Compliance
- Production work
- Machine setup
- Quality Assurance
- Plant Safety
- Data Entry
- Manufacturing Procedures
- Deadline Adherence
- Loading and unloading
- Customer Service
- Warehouse Operations
- Strong Work Ethic
- Teamwork and Communication
- Positive Attitude
- Good Communication
- Punctual and Reliable
- Following Instructions
- Machinery Operation
- Computer Skills
Timeline
Divider Operator
Campbells Soup
03.2022 - 04.2024
Customer Service Representative
IGT Solutions
06.2017 - 09.2021
Ged -
Traviss Technical College