Michael Allen

My job description can be divided into two groups.

As an approved Tesla body shop;

I am responsible for placing all Tesla body orders and verifying all correct parts are ordered. I track all order. I check in all orders.

I handle all missing damage or miss pulled orders. Working with Tesla to return and receive credit and reorder parts.

I am responsible for mirror matching the parts that came off the vehicle to verify accuracy.

I also work with estimators and technicians to assist them in any Tesla repair.

We also have a small Tesla parts inventory that I manage keeping fast moving parts on hand while selling out slow moving parts and not replenishing.

All other makes, parts are ordered by the estimators, my responsibility is to receive these orders mirror match them to verify accuracy and process returns.

I also give advice to the front office with my 40 years of experience in the automotive field which includes 25 years in the collision industry.

• Greeted customers in friendly, professional manner, taking time to answer questions.
• Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
• Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
• Wrote complete and accurate cost estimates for labor and parts.
• Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
• Engaged with customers to resolve escalated issues, discuss and arrange payment schedules, facilitate sales and support customer satisfaction objectives.
• Communicated effectively with insurance companies, documenting in detail each process of repair.
• Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
• Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime and generate new revenue.
• Attended factory-sponsored training classes and kept abreast of factory technical bulletins.
• Coordinated and supervised several shop and field service technicians and assigned tasks and work orders.
• Immersed in the Toyota Way. Kaizen “continuous improvement” and just in time inventory strategies.

• Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
• Handled difficult customer service situations with diplomacy and firmness and delivered friendly and knowledgeable support, resulting in repeat customers and referrals.
• Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.
• Assisted do-it-yourself customers between deliveries, including reading codes from customer's automobile and willingly and effectively installing wipers blades, batteries and light bulbs.
• Delivered and picked up merchandise such as auto parts, tires and accessories.
• Loaded and unloaded goods to and from delivery vehicle.
• Pulled and staged parts for customer deliveries.
• Picked up unused or defective parts from customers.
• Collected payments from customers and checked parts for accuracy by comparing to invoice description.
• Checked merchandise for damage and labeling.
• Reviewed work tickets and recorded delivery information.
• Collected and documented customer payments.
• Obtained receipts or signatures for delivered goods, collecting payment for services when required.
• Obtained and maintained proper delivery authorization and pickup documentation.
• Processed shipment documents neatly and efficiently for each load.
• Promoted positive customer service by delivering on-time shipments and fully resolving issues.
• Obtained signatures needed to complete and process all paperwork efficiently.
• Checked loads against shipping papers to verify contents and identify special handling requirements.
• Handled money for orders, including presenting bills and collecting payments.
• Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
• Recorded expenses and maintained receipts.