Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Allford

Fairfield,NJ

Summary

Results-driven Senior Billing Coordinator with a proven track record in contract management and financial analysis. Expertise in ensuring accurate billing and fostering strong client relationships to enhance customer satisfaction.

Overview

8
8
years of professional experience

Work History

Senior Billing Coordinator

OutFront Media
Fairfield, NJ
11.2018 - Current
  • Processed an average of 200+ contracts weekly, with a 99% accuracy rate, ensuring compliance and on-time billing.
  • Fostered close collaboration with sales teams, addressing contract-related inquiries and issues promptly.
  • Guaranteed accurate and punctual billing for contracted services, enhancing customer satisfaction.
  • Maintained precision in processing debit/credit memos for changes, contributing to financial accuracy.
  • Worked in tandem with Accounts Payable, Accounts Receivable, Credit, and Collections teams to swiftly resolve invoice discrepancies.
  • Meticulously reviewed contracts to ensure the completeness and accuracy of mandatory fields.
  • Skillfully addressed client requests for contract changes, ensuring seamless transitions, and client satisfaction.
  • Provided attentive account management services to foster strong client relationships.

Front Desk Supervisor

Hampton Inn & Suites By Hilton
Mahwah, NJ
01.2018 - 11.2018
  • Directly supervised all team members and ensured proper completion of all daily hotel duties.
  • Directed and supervised team members, ensuring seamless execution of daily hotel operations.
  • Effectively communicated billing policies and procedures to guests and corporate account representatives, enhancing transparency and trust.
  • Collaborated closely with General Managers and the Sales Team to optimize guest relations, encompassing meeting room scheduling, customer service, group billing, and cancellation policies.
  • Conducted a thorough analysis of high balance, trace, night audit, and credit card authorization forms to ensure accuracy in daily processing.
  • Proactively addressed guest complaints and responded to Guest Relations cases, including billing discrepancies and service recovery, fostering guest satisfaction.
  • Facilitated seamless coordination with the sales team to address group contract-related inquiries and issues.

Education

Bachelor of Science - Business Management

William Paterson University
Wayne, NJ
05.2017

Skills

  • Contract management
  • Invoice processing
  • Financial analysis
  • Billing software
  • Compliance adherence
  • Customer relationship management

Timeline

Senior Billing Coordinator

OutFront Media
11.2018 - Current

Front Desk Supervisor

Hampton Inn & Suites By Hilton
01.2018 - 11.2018

Bachelor of Science - Business Management

William Paterson University

Similar Profiles

CREATE PROFILE