Michael Allison
Erlanger,KY
Summary
I am a skilled IT professional with a proven track record of providing consistent, logical solutions to ensure scalable success. Driven by both professional and personal growth I am dedicated to helping companies, customers and employees achieve success in a rapid paced environment.
Overview
16
16
years of professional experience
Work History
IT Service Manager
NorCom
01.2021 - Current
- Provide direct management to Network Team and Service Technicians
- Oversee implementation and continuous management of internal IT equipment
- Focus includes networking, desktop support, access control, phone systems
- Manage employee operations including budgets, scheduling and overall process improvement while driving employee growth and engagement, Working with service Now ticketing system to track progress on different tasks as well as scheduling tasks
- Established a comprehensive knowledge base to empower end-users with self-service options, reducing the load on support staff.
Helpdesk Manager
Clark Schaefer Hackett
01.2018 - 01.2021
- Responsible for purchasing, installation and continuous management of all software equipment and licenses
- Managed help desk consisting of [Number] employees and conducted performance evaluations.
Systems Administrator
Boone County Public Library
01.2016 - 01.2018
- Provide installation and support for day-to-day operations as it relates to IT network systems
- Configuration and deployment of workstations, servers and system software
- Perform routine maintenance for all office equipment and mobile device systems
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints.
Help Desk Technician
VonLehman and Company
01.2009 - 01.2016
- Provide direct service for IT networks
- Perform forward daily monitoring and preventative inspection to ensure system uptime
- Served as single point of contact for all desktop/help desk needs
Education
Associate of Science - Network Security
Gateway Community And Technical College
Florence, Ky06.2014
Bachelor of Science -
Northern Kentucky University
Highland Heights, Ky05.2009
Skills
- Technical troubleshooting
- Network administration
- Information security
- IT service management
- Teamwork and collaboration
- Technical leadership
Timeline
IT Service Manager
NorCom
01.2021 - Current
Helpdesk Manager
Clark Schaefer Hackett
01.2018 - 01.2021
Systems Administrator
Boone County Public Library
01.2016 - 01.2018
Help Desk Technician
VonLehman and Company
01.2009 - 01.2016
Associate of Science - Network Security
Gateway Community And Technical College
Bachelor of Science -
Northern Kentucky University
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