Michael Allshouse
San Antonio
Summary
Dedicated professional with extensive experience in customer service and relationship building. Proven ability to foster a collaborative team environment while ensuring high standards of customer satisfaction. Committed to creating positive experiences and maintaining client trust.
Overview
13
13
years of professional experience
Work History
Collector Agent
Linebarger Goggan Blair & Sampson
San Antonio
02.2026 - 02.2026
- Although released early due to medical reasons, I was able to maintain high morale with coworkers, and mastered all systems quickly and efficiently.
- Managed collections for delinquent accounts to ensure timely payments.
- Communicated with clients to negotiate payment arrangements effectively.
Customer Service Representative
Alorica
San Antonio
09.2023 - 12.2025
- Facilitated credit card application process for customers, ensuring thoroughness and security.
Safeguarded sensitive information while gathering necessary data for processing.
Educated customers about product offerings to support informed decision-making.
Maintained high standards of customer service to promote positive experiences. - Assisted customers with inquiries and resolved issues effectively.
- Managed account information and updated customer records accurately.
- Educated customers on products and services offered by the company.
Retail Salesperson
Military Deli & Bakery Services
San Antonio
08.2020 - 09.2023
- Maintained extensive knowledge of product offerings.
Facilitated direct customer interactions to strengthen loyalty.
Exhibited flexibility by working extra hours when needed for projects.
Supported training initiatives for new employees to ensure smooth integration. - Assisted customers with product selection and inquiries in deli and bakery sections.
- Maintained cleanliness and organization of display areas and food preparation zones.
- Operated cash register and processed customer transactions efficiently.
Food Server
Aafes Main Exchange
San Antonio
09.2012 - 07.2020
- Achieved recognition through exceptional customer service over eight years.
Managed cash register and performed baker and barista roles during morning hours.
Handled front-line operations and ensured smooth closing shifts. - Provided excellent customer service in a fast-paced dining environment.
- Took orders accurately and communicated them to kitchen staff promptly.
- Maintained cleanliness and organization of dining areas throughout shifts.
Retail Salesperson
Follett
San Antonio
09.2015 - 11.2015
- Facilitated student access to required books and materials for classes.
Handled cash transactions as cashier, ensuring accurate end-of-day reconciliation.
Assisted students in locating necessary resources for academic success.
Managed cash drawer operations, maintaining precise financial records during shifts. - Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of the sales floor.
- Processed transactions using point-of-sale systems efficiently.
Education
Bachelor of Business Administration - BBA - Business Administration and Management, General
Texas A&M University-San Antonio
San Antonio, TX01-2022
Associate of Arts - AA - General Studies
Northeast Lakeview College
San Antonio, TX04-2021
Skills
- Debt Recovery
- Collections Strategy
- Payment Plans
- Customer Support
- Customer Service
- Customer relations
- Product knowledge
- Computer proficiency
- Active listening
- De-escalation techniques
- Building rapport
- Relationship building
Timeline
Collector Agent
Linebarger Goggan Blair & Sampson
02.2026 - 02.2026
Customer Service Representative
Alorica
09.2023 - 12.2025
Retail Salesperson
Military Deli & Bakery Services
08.2020 - 09.2023
Retail Salesperson
Follett
09.2015 - 11.2015
Food Server
Aafes Main Exchange
09.2012 - 07.2020
Bachelor of Business Administration - BBA - Business Administration and Management, General
Texas A&M University-San Antonio
Associate of Arts - AA - General Studies
Northeast Lakeview College