Summary
Overview
Work History
Education
Skills
Timeline
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Michael Alread

Edmond,United States

Summary

Detail-focused professional with experience in customer service and inventory management. Demonstrated ability to enhance product visibility and accessibility, resulting in improved store operations.

Overview

3
3
years of professional experience

Work History

Food Expeditor

Chili's Restaurant
Edmond, OK
05.2024 - Current
  • Responsible for accurately and efficiently expediting food orders from the kitchen to the guests.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Received orders from wait staff via the POS system and relayed them to kitchen staff.
  • Managed multiple orders simultaneously while adhering to strict timelines for delivery.
  • Effectively multitasked within a fast-paced environment.
  • Assisted in maintaining a clean and organized work area throughout each shift.
  • Checked with customers periodically during their meals to ensure service and food quality satisfaction.
  • Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed, and improved service processes and eliminated obstacles.

Car Hop

Sonic Drive In
Edmond
07.2023 - 04.2024
  • Ensure that the product meets operational, quality, and appearance standards before being delivered to guests
  • Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds
  • Provide friendly, quick, and polite service to guests
  • Promptly respond to guest requests
  • Report customer complaints/issues to MOD
  • Assist guests with payment
  • Make accurate change quickly and efficiently
  • Clear trays and trash from guests' vehicles, patio, drive-thru, and parking lot
  • Comply with all company policies, procedures, and operational standards
  • Perform regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - according to operational standards
  • Delivered exceptional customer service, balancing efficiency with personalized attention, enhancing guest satisfaction and loyalty at Sonic Drive In

Stocker

S&D Auto Wrecking LLC
Show Low
01.2022 - 06.2023
  • Unloading and unpacking boxes, crates, and cartons of goods, and checking labels and information
  • Putting products on shelves according to an organized system, and maintaining displays to ensure products are clean, properly organized, and rotated
  • Took inventory of stock items and ensured that actual inventory matched the records
  • Informing customers of promotions and discounts, addressing customer concerns, and seeking feedback on how to improve customer service
  • Implemented a new shelf organization system, enhancing product visibility and accessibility, resulting in faster restocking and improved store aesthetics
  • Fostered strong teamwork, coordinating with colleagues to efficiently unload and organize new shipments, minimizing downtime and maximizing productivity
  • Streamlined receiving procedures, reducing unpacking and shelving time, which contributed to a more efficient overall store operation
  • Coordinated with team to streamline receiving procedures, significantly reducing unpacking and shelving time for improved store efficiency

Education

High School - General Studies

Boulevard Academy
Edmond
05.2025

Skills

  • Time management
  • Customer service
  • Inventory Management
  • Sanitation practices
  • Food handling
  • Payment Processing
  • Cleaning and Sanitizing
  • Cash handling
  • Conflict resolution
  • Team collaboration
  • Order flow management

Timeline

Food Expeditor

Chili's Restaurant
05.2024 - Current

Car Hop

Sonic Drive In
07.2023 - 04.2024

Stocker

S&D Auto Wrecking LLC
01.2022 - 06.2023

High School - General Studies

Boulevard Academy

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Michael Alread