Michael Alter
Fort Myers,FL
Summary
Skilled team player with strong background in stressful fast paced environments. Works well independently or can collaborate with others to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
13
13
years of professional experience
Work History
Community Service Aide
Lee County Sheriff's Office
03.2022 - Current
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Streamlined paperwork processing through accurate documentation of incidents, and case files.
- Enhanced community safety by conducting regular patrols and responding to emergency calls promptly.
- Thoroughly analyzed criminal information and processed crime scenes.
Assistant Kitchen Manager
Sharons BBQ
08.2016 - 09.2021
- Led by example and continuously coached staff to elevate kitchen team performance against productivity, quality, and customer satisfaction standards
- Upheld strict standards for food production, product rotation, and presentation to customers
- Conducted weekly inventory for cost of sales reporting and helped control labor costs with effective scheduling
- Held employees accountable to dress and personal hygiene standards in line with restaurant and health code requirements
- Recommended new menu items to offer various foods meeting requests and diner preferences
- Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and keep stock fresh
- Inspected received food items to verify quality, quantity, and freshness of goods received
- Maintained the appropriate coverage levels for expected customer loads by continuously forecasting needs and adjusting schedules
- Interviewed job applicants, processed new hire paperwork, and provided on-the-job training
- Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations.
Car Salesman
STAR Dodge Chrysler Jeep
07.2015 - 07.2016
- Promoted manufacturer and dealer incentives to drive revenue
- Demonstrated car features and benefits and facilitated test drives to enhance customer experience
- Liaised between customers and finance department to facilitate price negotiation and financing options
- Stayed up to date on newest trends to gain in-depth knowledge of vehicles and technology
- Facilitated timely sales or visit follow-up to retain strong rapport with previous and prospective customers
- Presented vehicle features, model options, and pricing information to assist customer decision-making
- Asked qualifying questions to understand buyer requirements and interest and match to various vehicle options
- Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-on sales.
Bank Teller
First Abilene Federal Credit Union
07.2014 - 06.2015
- Employed excellent money handling abilities to operate and balance cash drawer daily
- Updated customer accounts with new balance, payment, and transfer information
- Handled diverse customer needs to develop and retain loyal relationships
- Followed company and regulatory policies to protect customer and bank assets
- Ordered an appropriate supply of cash each day to meet expected demands.
Manager
FootAction
08.2011 - 06.2014
- Led a sales team group of 10-12 people
- Oversaw the inventory and took stock
- Attended conference calls daily with other managers in the region
- Handled nightly paperwork and deposit of large cash drop
- Helped customers find the ideal product they were looking for or wanting
- Read up on different product that would be beneficial to our customers
- Created a positive and interactive work environment
- Supported back office procedures, including hiring and employment processes.
Education
High School Diploma - Information of technology
Academy of Technology, Engineering, Math and Science
Abilene, TxSkills
- Proven leader
- Great social and communication skills
- Time management
- Strategic planning
- Networking and collaboration
- Build successful teams
Timeline
Community Service Aide
Lee County Sheriff's Office
03.2022 - Current
Assistant Kitchen Manager
Sharons BBQ
08.2016 - 09.2021
Car Salesman
STAR Dodge Chrysler Jeep
07.2015 - 07.2016
Bank Teller
First Abilene Federal Credit Union
07.2014 - 06.2015
Manager
FootAction
08.2011 - 06.2014
High School Diploma - Information of technology
Academy of Technology, Engineering, Math and Science