MICHAEL ALTMAN
Miami
Summary
Results-driven collaborative professional with 20+ years experience in the hospitality industry and decisive leadership style. Drives performance improvements, leads strategic initiatives, and reduces operational expenses while increasing productivity and sales. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth, quality and acquisitions. Ensures sustainable future growth with integrity, authenticity and trust.
Overview
16
16
years of professional experience
Work History
Operations Manager
Deli Lane Cafe & Sunset Tavern
11.2023 - Current
- Tasked with engaging new clientele and increasing nighttime revenues; designed, created and implemented a Modern Deli food menu; developed new wine program leading to highest wine sales in 35 years; oversee and create content for social media and marketing
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Initiated new staff training program and initiatives aimed to elevate customer service and increase server sales
- Developed systems and procedures to improve operational quality and team efficiency.
General Manager (Chief Operating Officer)
R&B Group LTD, Bowen And Bowen LTD
10.2020 - 07.2023
- Oversee, direct and coordinate operations, finance, menu development, sales, marketing and branding of large restaurant group start-up: 4 restaurants, catering company, and 10,000 sq ft
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Develop financial and brand strategies by creating aggressive budgets, forward thinking marketing presentations, and creative revenue growth concepts
- Set KPIs for all brands to establish management success, track revenue growth, and overall performance
- Identify and pursue avenues to maximize business revenue and sustainability in the marketplace.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Restaurant Consultant
Bowen and Bowen LTD
11.2019 - 10.2020
- Performed complete on-site evaluation of restaurant group operations in Central America
- Analyzed financial statements, menus, operating procedures, BOH (back of house) and FOH (front of house) operations; made recommendations for deficiency improvements
- Lead upper management interviews and recommended employee placement for future businesses
- Gave continuous support to ensure recommended implementations were followed through.
Chief Operating Officer / Corporate Executive Chef
Town Kitchen Management, LLC.
01.2008 - 03.2020
- Maintained operations for multi-unit local restaurant group over its entire lifetime with complete oversight of all BOH operations for all restaurants, and collaborated with other managing partners to ensure consistently high quality in all other restaurant functions
- Ensured profitability and superior food quality creating uniformity within the restaurants through vigorous training and supervision
- Set budgets and forecasting models to minimize expenses and increase revenue focusing on the implementation of web based ordering and inventory programs
- Continuous pricing negotiations with vendors using margin schedules in order to maintain consistently high quality products and counter price increases through inflation
- Creative ability applied to website production, marketing, public relations and social media presence.
Executive Chef
Sugo Restaurant, Sanctuary Hotel
Chef de Cuisine
Riviera Country Club, The Grille Room
Chef de Cuisine
Astra Café/Aureole Events by Charlie Palmer
Chef de Cuisine
Kitchen 22 by Charlie Palmer
Education
Bachelors of Science - Sports Studies, PR and Marketing
Towson University
Towson, MarylandAssociates Degree - Culinary Arts
The Culinary Institute of America
Hyde Park, New YorkSkills
- Strategy & Development
- Financial Data Analytics & Reporting
- Budgetary Planning & Execution
- Revenue Forecasting & Reporting
- Project Oversight & Implementation
- High Level Presentations & Communication
- Team Motivation, Engagement & Mentorship
- Strategic Marketing & Brand Awareness
- Development & Execution of Plans, Policies & Procedures
- Restaurant Design & Contract Purchasing
- Leadership Training & People Development
Timeline
Operations Manager
Deli Lane Cafe & Sunset Tavern
11.2023 - Current
General Manager (Chief Operating Officer)
R&B Group LTD, Bowen And Bowen LTD
10.2020 - 07.2023
Restaurant Consultant
Bowen and Bowen LTD
11.2019 - 10.2020
Chief Operating Officer / Corporate Executive Chef
Town Kitchen Management, LLC.
01.2008 - 03.2020
Executive Chef
Sugo Restaurant, Sanctuary Hotel
Chef de Cuisine
Riviera Country Club, The Grille Room
Chef de Cuisine
Astra Café/Aureole Events by Charlie Palmer
Chef de Cuisine
Kitchen 22 by Charlie Palmer
Bachelors of Science - Sports Studies, PR and Marketing
Towson University
Associates Degree - Culinary Arts
The Culinary Institute of America
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