Michael Alvarado
Chicago,IL
Summary
Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented trainer, team leader and manager with excellent problem-solving and relationship-building skills. Focused Supervisor accomplished in keeping gambling operations running smoothly. Devoted to customer service and game promotion. Works great with security and table staff to manage problems.
Overview
6
6
years of professional experience
Work History
Casino Floor Supervisor
Rivers Casino Des Plaines
2023.08 - 2023.12
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
Casino Dealer
Rivers Casino Des Plaines
2021.03 - 2023.01
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
Wardrobe Consultant
Men's Wearhouse
2018.03 - 2020.01
- Maintained costumes by performing regular dry cleaning and ironing of garments.
- Collaborated with clients to organize and restyle wardrobes, utilizing both pre-existing and new pieces.
- Maintained positive, professional attitude during long shoots and when dealing with difficult people.
- Liaised with hosts, production teams and wardrobe stylists to verify appropriately chosen garments for events, show segments and movies.
Education
GED -
Taft High School, IL
6530 W Bryn Mawr Ave · (773) 534-1000No Degree - Psychology
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSkills
- Fraud Detection
- Decision Making
- Computer Literacy
- Customer Service Excellence
- Cash Handling
- Guest Relations
- Problem Solving
Timeline
Casino Floor Supervisor
Rivers Casino Des Plaines
2023.08 - 2023.12
Casino Dealer
Rivers Casino Des Plaines
2021.03 - 2023.01
Wardrobe Consultant
Men's Wearhouse
2018.03 - 2020.01
GED -
Taft High School, IL
No Degree - Psychology
City Colleges of Chicago - Wilbur Wright College
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