Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Michael Alvarado

Tolleson,AZ

Summary

Dynamic General Manager with a proven track record at KFC, excelling in operations management and team leadership. Spearheaded initiatives that drove year-over-year business growth while enhancing employee satisfaction. Skilled in P&L management and training development, fostering a high-performing culture that significantly improved service delivery and customer loyalty.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager

KFC
03.2021 - 04.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
  • Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.

Assistant Store Manager

Kneaders Bakery
04.2016 - 06.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Head Pastry Chef

Kneaders Bakery
02.2016 - 03.2018
  • Mentored junior pastry chefs, fostering a positive learning environment and promoting professional growth.
  • Championed sustainability initiatives by sourcing locally-produced ingredients and implementing eco-friendly practices in the kitchen.
  • Maintained safe and sanitary kitchen conditions by enforcing strict adherence to food safety guidelines.
  • Operated clean pastry cooking station and complied with applicable health and safety standards.
  • Implemented inventory management system to minimize food spoilage and reduce costs.
  • Trained and mentored team of apprentice bakers to maintain product quality and restaurant reputation.
  • Enhanced customer satisfaction by creating innovative and visually appealing pastry designs.
  • Increased bakery sales by introducing seasonal and trending dessert options.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Followed food safety standards when handling ingredients.
  • Cleaned and maintained kitchen equipment and oven.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Prepared dough for variety of pastries, cakes and breads.
  • Packaged finished products for sale.
  • Trained new employees on bakery methods and procedures.
  • Prepared frostings and other toppings for cakes and pastries.
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.

Home Stager/ Maintenance

Palm Creek Golf & RV Resort
05.2015 - 10.2015
  • Enhanced property appeal by strategically arranging furniture, artwork, and accessories.
  • Mentored junior team members in best practices for home staging techniques, contributing to the overall growth and success of the company.
  • Maximized space utilization by decluttering and organizing interiors for a clean, spacious appearance.
  • Participated in ongoing professional development opportunities to maintain expertise in the home staging field.

Cook

Cracker Barrel
03.2011 - 08.2013
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Education

Cguhs
Casa Grande, AZ
05.2003

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Training and development
  • Staff training
  • Staff supervision
  • Staff training/development
  • Inventory control
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • Staff training and development
  • Administrative skills
  • P&L management
  • Team training and development
  • Motivation
  • Labor cost controls
  • Employee development
  • Performance improvements
  • Staffing
  • Sales expertise
  • Team oversight

Certification

serve safe

Timeline

General Manager

KFC
03.2021 - 04.2024

Assistant Store Manager

Kneaders Bakery
04.2016 - 06.2020

Head Pastry Chef

Kneaders Bakery
02.2016 - 03.2018

Home Stager/ Maintenance

Palm Creek Golf & RV Resort
05.2015 - 10.2015

Cook

Cracker Barrel
03.2011 - 08.2013

Cguhs

Similar Profiles

  • Ilona Lamb

    Ilona LambIlona Lamb

    Customer Service Team Member at KFCCustomer Service Team Member at KFC

    View Profile
  • LUCAS BONNETT

    LUCAS BONNETTLUCAS BONNETT

    Kitchen Hand and Front Packer at KfcKitchen Hand and Front Packer at Kfc

    View Profile
  • Milad Safari

    Milad SafariMilad Safari

    Crew Member at KFCCrew Member at KFC

    View Profile
Michael Alvarado