Michael Alvarez

Drive consumer engagement through expert product knowledge and Nike’s digital ecosystem (RFID, Nike Apps).

Exceeded sales targets through personalized recommendations and upselling techniques.

Collaborated with team members to maintain seamless store operations, including visual merchandising, and inventory management.

Provided outstanding consumer service, contributing to high Net Promoter Scores (NPS), and customer retention.

Excelled in a high-traffic, high-conversion Nike Outlet store, adapting to the fast-paced retail environment, and contributing to one of the brand’s top-performing locations in North America.

Achieved sales goals by delivering personalized shopping experiences for luxury clientele.

Assisted in visual merchandising to enhance store presentation and maximize sales.

Utilized product knowledge to improve customer satisfaction and brand loyalty.

Demonstrated strong sales ability by consistently maintaining a 2.0+ UPT, maximizing revenue through strategic product knowledge and customer relationship building.