Michael Alvarez
New York,NY
Summary
Reliable, kind, do-it-all type with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Member
Ambassador Wines and Spirits
New York, New York
05.2024 - Current
- Processed payments, refunds, and exchanges accurately and efficiently.
- Delivered exceptional customer service to enhance overall satisfaction.
- Responded promptly to customer inquiries via phone and email.
- Maintained accurate records of customer accounts through diligent data entry.
- Operated cash register for transactions using cash, checks, and credit cards.
- Managed inventory levels of office supplies and equipment effectively.
- Greeted visitors warmly and directed them appropriately throughout the establishment.
- Ensured timely delivery of packages according to company standards.
Remote Scorer
Pearson Scoring
New York, NY
01.2022 - Current
- Verified and recorded test scores according to established procedures.
- Scored tests with accuracy and objectivity in accordance with standardized guidelines.
- Monitored student performance during testing sessions and alerted supervisors of any irregularities or discrepancies.
- Collaborated with other scorers to maintain a consistent approach to scoring tasks.
- Adhered to strict timelines for completing assigned scoring tasks.
Server
Outback Steakhouse
Roanoke, VA
04.2021 - 12.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
Server
Movie Tavern
Williamsburg, VA
04.2018 - 09.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
Education
Bachelor of Arts - Theatre
College of William And Mary
Williamsburg, VA06-2020
Skills
- Team collaboration and communication
- Guest engagement and service
- Inventory management
- Food delivery and table setting
- Attention to detail
- Time management
- Customer satisfaction strategies
- Data entry
- Payment processing
Certification
- Graduate of the esteemed Neighborhood Playhouse School of the Theatre
Timeline
Team Member
Ambassador Wines and Spirits
05.2024 - Current
Remote Scorer
Pearson Scoring
01.2022 - Current
Server
Outback Steakhouse
04.2021 - 12.2021
Server
Movie Tavern
04.2018 - 09.2019
Bachelor of Arts - Theatre
College of William And Mary
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