Michael Amrhein

• Manage residential property operations while providing responsive customer service to residents, vendors, and property owners.
• Maintain compliance records, contracts, insurance files, and administrative documentation.
• Support financial reconciliation, invoicing, and vendor coordination to ensure accurate and timely operations.
• Coordinate maintenance requests, service scheduling, and follow-up to ensure customer satisfaction.
• Assist with payroll processing, reporting, and general administrative support.
• Conduct property inspections to ensure operational readiness, safety, and quality standards.
• Resolve customer inquiries and administrative issues through effective communication, organization, and problem-solving.
• Coordinated customer inquiries through various channels, ensuring timely responses and high satisfaction levels.
• Managed order processing, enhancing accuracy and efficiency in service delivery.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Coordinated logistics for customer orders.

• Assisted in classroom management, facilitating a positive learning environment for diverse student groups.
• Supported lead teacher in lesson preparation and delivery, enhancing instructional effectiveness.
• Developed and implemented lesson plans to enhance student engagement and learning outcomes.
• Collaborated with mentor teachers to refine instructional strategies and classroom management techniques.
• Participants in the Teachers for Tomorrow program (Shenandoah University), gained classroom observation and teaching support experience.

Relevant Coursework: AP Computer Science Principles | PLTW Engineering Design | Game Design & Development | Web Technologies | AP Psychology | AP Environmental Science | AP U.S. History