Summary
Overview
Work History
Education
Skills
Timeline
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Michael Andersen

Atlantic,IA

Summary

Hardworking employee enthusiastic about learning about a career with Wells fargo inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Overview

36
36
years of professional experience

Work History

Sales Representative

Wellabe
08.2005 - 03.2024
  • Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed and implemented sales strategies to increase profits.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Trained and mentored new sales representatives.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Sales Representative

Bankers Life and Casualty
05.1988 - 05.2002
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Streamlined sales process, reducing time from lead to close.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

Bachelor of Science - Business Management

Northwest Missouri State University
Maryville, MO
05.1988

Skills

  • [Type] industry expertise
  • Team Cooperation
  • Negotiation Tactics
  • Attention to Detail

Timeline

Sales Representative

Wellabe
08.2005 - 03.2024

Sales Representative

Bankers Life and Casualty
05.1988 - 05.2002

Bachelor of Science - Business Management

Northwest Missouri State University

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Michael Andersen