Summary
Work History
Skills
Additional Information
Timeline
CustomerServiceRepresentative

Michael Anderson

Belton,SC

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Work History

Chat Performance Facilitator "PF"

Arise Platform
Remote, Remote
04.2022 - Current
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to appropriate department.
  • Helped agents who came to chat for help with whatever questions they had
  • Maintained a Commitment Adherence of at minimum 98% and often made it into the 100% club
  • Increased customer satisfaction by resolving issues.
  • Handled 30+ calls per day to address customer inquiries and concerns.

Customer Service Representative

Arise Platform
Remote, SC
01.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Had a commitment adherence of minimum of 98% and often was part of the 100%% club
  • Recorded account information to open new customer accounts.
  • Updated account information to maintain customer records.
  • Processed customer adjustments to maintain financial accounts.

Skills

  • Flexible & Adaptable
  • Collaboration
  • Conflict Resolution
  • Customer Service
  • Self-Motivated
  • Excellent work ethic
  • Good listening skills
  • Decision Making
  • Responsible
  • Self-motivated professional

Additional Information

I was in the restaurant business for over 20 years before COVID hit and the restaurants were shut down. I have great customer service skills, and achieved promotions from entry level to general manager during my first 10 years with Ruby Tuesday. After Ruby Tuesday I moved on to more of a "from scratch" restaurants and was promoted quickly to Head Chef/Kitchen Manager. In both companies they were very fast paced and we did approximately 4-6 million in sales per year. I thrive in a busy environment.

Timeline

Chat Performance Facilitator "PF"

Arise Platform
04.2022 - Current

Customer Service Representative

Arise Platform
01.2022 - Current

Similar Profiles

CREATE PROFILE
Michael Anderson