MICHAEL ANDERSON

• Directing 7 retail store locations that currently staff 10 sales consultants, 2 general laborers and 1 warehouse manager.
• Management of eBay/Amazon E-commerce stores. (Management including policies, procedures, listings, inventory, sales, customer service, damage claims and issue resolutions.
• Direct oversight over all local client issues including fraud, credit card disputes and freight damage claims saving the company on average 9% per transaction.
• Management of Facebook account along with google, yelp and Facebook reviews for an average of 4.4 stars out of 5.
• Directly worked with multiple department heads to implement policies that boosted profitability, production, and customer satisfaction.
• Sales revenue KPI year over year for the last 4 years (2018-2021) = 115.555% increase
• Tasked to work with the marketing/advertising team to gain new business. (Radio ads, Facebook, Instagram, billboards, flyers, campaigns, sales ads, chambers of commerce, news paper ads and events for the local community.
• Personally responsible for job ad posting, interviewing, hiring, and training sales staff.

Accomplishments:

• Promoted to store manager after 12 months.
• Promoted to district sales manager after 24 months.
• Increased the company revenue from $4,520,596.99 in 2018 to $9,744,360.03 in 2021. (These numbers are local sales only which do not include eBay and amazon sales)
• From 2017-2022 I have been able to take the company from 2 retail locations to a total of 7 retail locations. With 3 more currently underway.
• Developed and implemented multiple policies and procedures that were not in place before I took the position. This resulted in an increase in sales, profitability, customer satisfaction and reduced issues to avoid unnecessary refunds, credit card disputes and negative reviews.
• Prospected for and acquired new builders, contractors, and property management groups increasing sales by 11%.
• Directly oversee all vendor/rep/manufacture relationships, this includes building displays, providing additional brands/products to sell. This includes providing noble appliance over 15 additional brands we now carry which makes noble appliance one of the largest appliance dealers in Michigan regarding variety and availability.

• AS AN ASSOCAITE BANKER FOR QUCIKEN LOANS I WAS TRAINED IN AN AMAZING ENVIORMENT, THE TRAJNING CONSISTED OF S.A.F.E(SECURE AND FAIR ENFORCEMENT) ACT TRIANING
• BECAUSE THIS WAS A NON-DEPOSITORY INSTITUTION I HAD TO TAKE S.A.F.E 20HOUR TRAINING AND RECEIVED MY CERTIFICATE
• I AM TRAINED ON ALL OF THE FEDERAL LAWS OF BEING A MORTGAGE BANKER AND AM VERY FAMILIAR WITH ALL STATE REGULATIONS AND FEES ALONG WITH LAWS IN REGARDS TO DEPOSITORY AND NON-DEPOSITORY INSTITUTIONS.
• Located and pre-qualified customers for mortgages.
• Evaluated client financial positions and identified most appropriate banking products.

• Promoted team and individual success and recognize and reward achievements in a consistently positive atmosphere
• Decreased training time by designing effective new training programs.
• Trained an develop people in customer service, communications, management, team building, body language, tonality, vision, sales and most of all entrepreneurship
• learned all of the business inside and out, I became a veteran where I was able to take interviews, train others and replicate my self in other individuals for success.
• Trained and mentored 26 new personnel hired to fulfill various roles.
• Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.

• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Tracked production and quality control systems to proactively identify deficiencies.
• Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
• Supervised warehouse operations by managing employees during shifts.
• Managed day-to-day operations of warehouse, freight and parcel shipments, returns and transfers.
• Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.