Michael Anderson

• Flexible, seasoned leader with expertise in Customer Service and Claims management
• Competent and resourceful manager in healthcare who excels in coordinating operations, monitoring all aspects of performance against SLA's, staff recruitment and retention.
• Thrive in fast paced environment, always guiding teams through change management.
• Excel at managing daily operations with frequently changing priorities.
• Skilled escalation contact for clients, providers and members, always while maintaining the highest level of customer satisfaction. Notable Accomplishments
• Managed multiple Pharma operational sites, driving consistency and high performance.
• Vice President requested my relocation to assist with turning around the Pharma Ops department.
• Successful in reorganizing departments, 'managing up' leader performance and in turn driving exceptional performance against critical KPI's and contractual obligations.
• Responsible for driving down call center turnover rate by 20 percent in two years.
• Successfully implemented and drove multiple operational improvements in claims, leading to better reporting and workload management.

Seasoned Operations Manager and talented leader with 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.