Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Anderson

San Antonio

Summary

Dynamic leader with a proven track record at Lowes Home Improvement, adept in process and procedure development and staff supervision. Excelled in enhancing customer relations and resolving complex problems, ensuring operational excellence. Skilled in POS systems and fostering teamwork, consistently achieving and surpassing productivity targets.

Experienced and motivated Department Supervisor with [Number]-year background independently managing [Type] departments. Skillfully direct employees, coordinate schedules, organize projects and manage customer needs. Highly-developed in hiring, performance management and process optimization.

Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering [Number] years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of [Type] department.

Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.

Overview

24
24
years of professional experience

Work History

Department Supervisor

Lowes Home Improvment
10.2021 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Trained newly hired sales team in upselling techniques.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Overnight Stocker

Home Depot
11.2020 - 07.2021
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained neat, organized stockroom free of hazards.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.

Crew Chief

USAF
06.2001 - 05.2016
  • Trained all team members on key roles to maintain flexibility.
  • Supervised crew in daily inspections, troubleshooting, and preventive maintenance on [Type] aircraft.
  • Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
  • Managed team according to company standards and compliance requirements.
  • Directed aircraft fueling, loading and unloading operations.
  • Updated flight and maintenance logs with current, accurate information.
  • Coordinated aircraft inspections and repairs to maintain applicable standards.
  • Coordinated complex multi-million-dollar aircraft repairs.
  • Enforced strict safety protocols to protect crew members.
  • Implemented and improved processes to improve crew productivity and performance.
  • Completed post-flight maintenance reports and worked with crew chief for post-maintenance check flights.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.

Education

High School Diploma -

Randolph Highschool
Universal City, TX
05-2000

Skills

  • POS systems operations
  • Growth planning
  • Stock management
  • Process and procedure development
  • Leadership
  • Customer service
  • Interactive communication skills
  • Customer relations
  • Problem resolution
  • Workplace safety
  • Staff supervision
  • Time management

Timeline

Department Supervisor

Lowes Home Improvment
10.2021 - Current

Overnight Stocker

Home Depot
11.2020 - 07.2021

Crew Chief

USAF
06.2001 - 05.2016

High School Diploma -

Randolph Highschool
Michael Anderson