Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michael Anderson

CHARLOTTE

Summary

Accomplished Heavy Equipment Operator with extensive experience at Blyth, skilled in loader and bulldozer operations. Proven track record of enhancing project efficiency through effective team leadership and adherence to safety protocols. Recognized for minimizing equipment downtime and fostering strong communication within teams to achieve successful project completions.

Experienced with operating heavy machinery in construction settings. Utilizes efficient techniques for machinery control and site safety. Track record of effective teamwork and punctual project completion.

Overview

9
9
years of professional experience

Work History

Heavy Equipment Operator

Blyth
06.2023 - Current
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
  • Played a key role in successful project completions by maintaining open lines of communication with supervisors and team members, ensuring timely adjustments to work strategies when needed.

Machine Operator

Centerline Contracting
03.2019 - 06.2022
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Enhanced operational efficiency, organizing workstations for maximum productivity.

Customer Service Representative

Verizon Wireless
04.2018 - 02.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Plant Worker

Tyson Foods
04.2016 - 06.2018
  • Assisted in inventory management, ensuring accurate tracking of materials and supplies for smooth plant operations.
  • Exceeded performance expectations regularly by focusing on efficient task completion while maintaining high attention to detail during all aspects of job duties performed as a plant worker.
  • Collaborated with supervisors to develop customized strategies for resolving complex operational challenges during peak periods or unforeseen situations.
  • Proactively addressed potential hazards within the work area, eliminating risks before they could impact employee health or safety conditions adversely.
  • Enhanced workplace safety by conducting thorough inspections and implementing corrective actions.
  • Demonstrated flexibility in adapting quickly when changes were necessitated due either customer demands adjustments or unforeseen circumstances that arose unexpectedly.
  • Operated various types of machinery proficiently, contributing significantly towards meeting production goals consistently over time.
  • Completed critical machinery repairs in a timely manner, minimizing delays to production output.
  • Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
  • Contributed to cost reduction initiatives by identifying areas for improvement in resource utilization and waste management.

Education

Ph.D. - Business Administration And Management

Wingate University
Wingate, NC
06-2010

Skills

  • Heavy equipment operation
  • Valid Driver's license
  • Safe equipment operation
  • Loader operation
  • Skid steer proficiency
  • Front end loader operations
  • Bulldozer operation
  • Off-road vehicle operation
  • Team leadership
  • Front end loader handling

Accomplishments

  • Supervised team of 10 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Heavy Equipment Operator

Blyth
06.2023 - Current

Machine Operator

Centerline Contracting
03.2019 - 06.2022

Customer Service Representative

Verizon Wireless
04.2018 - 02.2019

Plant Worker

Tyson Foods
04.2016 - 06.2018

Ph.D. - Business Administration And Management

Wingate University

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