Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Michael Anderson

Madison,WISCONSIN

Summary

Customer service expert with extensive experience in client interactions and issue resolution. Recognized for adaptability and commitment to achieving positive outcomes. Proven track record in fostering teamwork and enhancing client relationships.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Goodwill
11.2022 - 08.2025
  • Streamlined daily operations through effective coordination of team schedules and resources.
  • Ensured a clean and organized store environment to elevate customer experience.
  • Engaged with customers to address inquiries promptly and improve satisfaction levels.
  • Supervised staff to maintain high performance standards in service delivery.
  • Developed and implemented training programs for team skill enhancement.
  • Assisted in onboarding processes by providing comprehensive training on company policies.

Machine Maintenance Operator

Coating Place
08.2017 - 09.2022
  • Operated machinery for effective facility maintenance and repair initiatives.
  • Conducted inspections regularly to maintain equipment performance standards.
  • Identified mechanical problems and executed repairs to limit downtime.
  • Handled material logistics between production and storage locations.
  • Inspected property for storm damage, reporting details directly to supervisor.

Loss Prevention Investigator

Walmart
06.2014 - 07.2017
  • Monitored surveillance systems to identify potential theft and security breaches.
  • Conducted routine audits of inventory to ensure accuracy and prevent loss.
  • Collaborated with store management to address security concerns and improve protocols.
  • Analyzed borrower financial situations to develop customized loss mitigation solutions.

Education

High School Diploma -

H.L. Richard’s High School
Oak Lawn, IL

Skills

  • Client service excellence
  • Financial transactions management
  • Leadership skills
  • Strategic decision-making
  • Analytical problem-solving
  • Effective time management
  • Training and development of staff
  • CRM expertise
  • Policy compliance enforcement
  • Organizational multitasking
  • Flexibility and adaptability
  • Proficient in computer applications
  • Active listening techniques
  • Resolution of problems
  • Oversight of closing processes
  • Engagement of employees

Timeline

Assistant Manager

Goodwill
11.2022 - 08.2025

Machine Maintenance Operator

Coating Place
08.2017 - 09.2022

Loss Prevention Investigator

Walmart
06.2014 - 07.2017

High School Diploma -

H.L. Richard’s High School

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Michael Anderson