Michael Anderson
MACKINAW,IL
Summary
Dynamic Retail Services Manager skilled in conflict resolution, effective communication, and team collaboration. Proven ability to enhance customer satisfaction and streamline operations for improved service delivery.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Retail Services Manager
Advantage Soulutions
Mackinaw, IL
08.2020 - Current
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and developed staff to enhance team performance and customer interaction skills.
- Conducted staff performance evaluations to identify areas for improvement and growth.
- Encouraged a culture of teamwork and collaboration within the retail services team.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Reviewed employee performance and provided feedback on areas of improvement.
Private Label Brand Representative
PL Marketing
Mackinaw, Illinois
01.2011 - 08.2020
- Executed brand promotion activities to enhance product visibility and customer engagement.
- Developed and implemented customer engagement strategies to foster brand loyalty.
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
- Developed and implemented strategies to increase brand awareness.
Route Sales Representative
Nestle USA/Edy's Grand Ice Cream
Champaign, Illinois
06.2005 - 01.2011
- Conducted daily pre-trip inspections of delivery vehicles.
- Loaded, unloaded, and delivered product in a timely manner.
- Promoted positive relationships with customers to maintain consistent sales.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Head Grocery Clerk
Kroger
Peoria , IL
01.1996 - 06.2005
- Executed stock replenishment procedures promptly to maintain product availability on sales floor.
- Trained new staff on store policies, procedures, and customer service standards to promote a cohesive team environment.
- Maintained cleanliness and safety standards throughout the store, contributing to a welcoming shopping atmosphere.
- Utilized technology to track inventory levels and streamline restocking processes effectively.
- Collaborated with management on promotions and sales events to maximize customer engagement.
Education
High School Diploma -
Peoria Woodruff High School
Peoria, IL05-1996
Skills
- Customer service
- Conflict resolution
- Visual merchandising
- Sales strategy development
- Time management
- Problem solving
- Effective communication
- Adaptability to change
- Merchandise planning
- Inventory control
Certification
CDL B Drivers Licence
Accomplishments
Team Member of the Year 2008 - Edy's Grand Ice Cream
Timeline
Retail Services Manager
Advantage Soulutions
08.2020 - Current
Private Label Brand Representative
PL Marketing
01.2011 - 08.2020
Route Sales Representative
Nestle USA/Edy's Grand Ice Cream
06.2005 - 01.2011
Head Grocery Clerk
Kroger
01.1996 - 06.2005
High School Diploma -
Peoria Woodruff High School